How To Fix OA183 - Retrieved stored file could not be opened

SAP Error Message - Details

• Message type: E = Error

• Message class: OA - SAP ArchiveLink: Messages for SAP ArchiveLink

• Message number: 183

• Message text: Retrieved stored file could not be opened

What causes this issue?

The content server was requested to retrieve a file. However, the
cannot be opened for reading.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Please inform your SAP ArchiveLink administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OA183 - Retrieved stored file could not be opened ?

  The SAP error message OA183, which states "Retrieved stored file could not be opened," typically occurs when there is an issue with accessing a file that has been stored in the SAP system. This can happen for various reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  File Path Issues: The file may not be located in the expected directory, or the path may have changed.
  Authorization Problems: The user may not have the necessary permissions to access the file.
  File Corruption: The stored file may be corrupted or damaged, making it impossible to open.
  Storage System Issues: If the file is stored in an external storage system (like a content server), there may be connectivity issues or the server may be down.
  File Format Issues: The file format may not be supported or recognized by the SAP system.
  Database Issues: Problems with the database where the file metadata is stored can also lead to this error.
  
  Solutions:
  
  Check File Path: Verify that the file is located in the correct directory and that the path has not changed.
  Review Authorizations: Ensure that the user has the necessary permissions to access the file. This may involve checking user roles and authorizations in SAP.
  Inspect File Integrity: If possible, check the file for corruption. If the file is corrupted, you may need to restore it from a backup.
  Verify Storage System: If the file is stored externally, check the connectivity to the content server or storage system. Ensure that it is operational.
  Check File Format: Ensure that the file format is compatible with the SAP application you are using.
  Database Health Check: If you suspect database issues, perform a health check on the database and resolve any underlying problems.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error. SAP frequently updates its knowledge base with solutions for common problems.
  Transaction Codes: Use transaction codes like SOST (for checking the status of sent documents) or OAAD (for document management) to troubleshoot further.
  Logs and Traces: Review system logs and traces for more detailed error messages that can provide additional context for the issue.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.