How To Fix MSINT496 - Fax/mail can only be sent with PDF forms; letter will be printed

SAP Error Message - Details

• Message type: E = Error

• Message class: MSINT - Interest Calculation, Reports RFINT****

• Message number: 496

• Message text: Fax/mail can only be sent with PDF forms; letter will be printed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message MSINT496 - Fax/mail can only be sent with PDF forms; letter will be printed ?

  The SAP error message MSINT496 indicates that the system is attempting to send a fax or email, but it can only do so with PDF forms. If the document is not in the correct format (PDF), the system will default to printing the letter instead of sending it electronically.
  Cause:
  
  Incorrect Form Format: The document you are trying to send is not in PDF format. SAP requires that documents sent via fax or email be in PDF format to ensure proper rendering and compatibility.
  Configuration Issues: There may be configuration settings in the SAP system that dictate how documents are processed for fax or email.
  Missing PDF Conversion: The system may not have the necessary settings or tools to convert the document to PDF before sending.
  
  Solution:
  
  Check Document Format: Ensure that the document you are trying to send is in PDF format. If it is not, you may need to convert it to PDF before attempting to send it.
  Review Output Settings: Go to the output settings in the relevant transaction (e.g., for sales orders, invoices, etc.) and check if the output type is configured to generate PDF documents.
  Configure Output Type: If necessary, configure the output type in the SAP system to ensure that it generates PDF documents for fax or email. This can typically be done in transaction NACE or through the relevant customizing settings.
  Check SAP Notes: Look for any relevant SAP Notes that may address this issue. Sometimes, there are patches or updates that can resolve specific problems related to output processing.
  Consult Documentation: Review the SAP documentation for the specific module you are working with to ensure that all settings are correctly configured for sending documents via fax or email.
  
  Related Information:
  
  SAP Output Management: Familiarize yourself with how SAP handles output management, including the different output types and their configurations.
  PDF Generation: Understand the tools and methods available in SAP for generating PDF documents, such as Smart Forms, SAPscript, or Adobe Forms.
  Troubleshooting: If the issue persists, consider checking the SAP community forums or reaching out to SAP support for further assistance.
  
  By ensuring that the document is in the correct format and that the output settings are properly configured, you should be able to resolve the MSINT496 error and successfully send your documents via fax or email.