How To Fix MSG_CL_CG_LD035 - Service Group &1 is locked

SAP Error Message - Details

• Message type: E = Error

• Message class: MSG_CL_CG_LD - Message for consumer group and logical destination objects

• Message number: 035

• Message text: Service Group &1 is locked

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message MSG_CL_CG_LD035 - Service Group &1 is locked ?

  The SAP error message MSG_CL_CG_LD035 indicates that a service group (identified by &1) is locked. This typically occurs in the context of service management or service processing within SAP, particularly when dealing with service groups in the context of service orders or service contracts.
  Cause:
  
  Locked by User: The service group may be locked by another user who is currently processing or editing it.
  System Lock: The system may have a lock due to a transaction that is not yet completed or has been interrupted.
  Authorization Issues: The user may not have the necessary authorizations to access or modify the service group.
  Technical Issues: There could be underlying technical issues, such as database locks or inconsistencies in the system.
  
  Solution:
  
  Check Lock Entries: Use transaction code SM12 to check for lock entries related to the service group. You can identify the user who has locked the service group and take appropriate action.
  Release Locks: If you find that the lock is no longer needed (e.g., the user has logged off or the transaction is complete), you can manually delete the lock entry in SM12. Be cautious when doing this to avoid data inconsistencies.
  Wait and Retry: If the lock is legitimate (e.g., another user is actively working on it), you may need to wait until the other user completes their work.
  Check Authorizations: Ensure that the user encountering the error has the necessary authorizations to access and modify the service group.
  Consult with Basis Team: If the issue persists, it may be necessary to involve the SAP Basis team to investigate any underlying system issues or to check for database locks.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (for lock entries), SM21 (for system logs), and SU53 (to check authorization issues).
  Documentation: Review SAP documentation or notes related to service management and service groups for additional context and troubleshooting steps.
  SAP Support: If the issue cannot be resolved internally, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the locked service group in SAP.