How To Fix MI_SYNCSERVICE527 - MDS:SyncUser not found

SAP Error Message - Details

• Message type: E = Error

• Message class: MI_SYNCSERVICE - Messages for the MI SyncService

• Message number: 527

• Message text: MDS:SyncUser not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message MI_SYNCSERVICE527 - MDS:SyncUser not found ?

  The SAP error message MI_SYNCSERVICE527 MDS: SyncUser not found typically occurs in the context of SAP Mobile Platform (SMP) or SAP Mobile Services when there is an issue with user synchronization. This error indicates that the system is unable to find a user in the Mobile Device Services (MDS) that is required for synchronization.
  Causes:
  
  User Not Created: The user that the system is trying to synchronize does not exist in the MDS.
  Incorrect User ID: The user ID being referenced may be incorrect or misspelled.
  User Deactivation: The user may have been deactivated or deleted from the system.
  Configuration Issues: There may be issues with the configuration of the synchronization service or the user management settings.
  Database Issues: There could be underlying database issues that prevent the user from being found.
  
  Solutions:
  
  
  Verify User Existence:
  
  Check the MDS to ensure that the user exists. You can do this by accessing the user management section of the SAP Mobile Platform.
  
  
  
  Check User ID:
  
  Ensure that the user ID being used for synchronization is correct. Look for any typos or discrepancies.
  
  
  
  User Activation:
  
  If the user exists but is deactivated, reactivate the user in the MDS.
  
  
  
  Review Configuration:
  
  Check the configuration settings for the synchronization service. Ensure that all necessary parameters are correctly set up.
  
  
  
  Database Integrity:
  
  If you suspect database issues, perform a database integrity check or consult your database administrator to ensure that the database is functioning correctly.
  
  
  
  Logs and Traces:
  
  Review the logs and traces for more detailed error messages that could provide additional context about the issue.
  
  
  
  Recreate User:
  
  If the user is missing and cannot be found, consider recreating the user in the MDS.
  
  
  
  Consult Documentation:
  
  Refer to the official SAP documentation or support resources for any specific troubleshooting steps related to your version of the SAP Mobile Platform.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches and updates.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the steps you have already taken.
  
  By following these steps, you should be able to identify and resolve the issue related to the MI_SYNCSERVICE527 error message.