How To Fix MI_SYNCSERVICE514 - SSO-Authentication performed successfully

SAP Error Message - Details

• Message type: E = Error

• Message class: MI_SYNCSERVICE - Messages for the MI SyncService

• Message number: 514

• Message text: SSO-Authentication performed successfully

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message MI_SYNCSERVICE514 - SSO-Authentication performed successfully ?

  The SAP error message MI_SYNCSERVICE514 indicates that Single Sign-On (SSO) authentication has been performed successfully, but it may also imply that there are issues related to the synchronization of user credentials or session management in the context of SSO.
  Cause:
  
  Configuration Issues: The SSO configuration might not be set up correctly, leading to successful authentication but failure in subsequent processes.
  Session Management: There may be issues with session handling, where the session is not being maintained or recognized after authentication.
  User Mapping: The user might not be correctly mapped in the backend system, causing issues even after successful authentication.
  Network Issues: Connectivity problems between the client and the SAP server can lead to incomplete session establishment.
  Expired Tokens: If the authentication token has expired or is invalid, it may lead to this message being displayed.
  
  Solution:
  
  Check SSO Configuration: Review the SSO configuration settings in both the SAP system and the identity provider (IdP) to ensure they are correctly set up.
  User Mapping: Verify that the user accounts are correctly mapped between the IdP and the SAP system. Ensure that the user has the necessary roles and authorizations.
  Session Management: Investigate session management settings in the SAP system. Ensure that session timeouts are configured appropriately and that sessions are being maintained correctly.
  Network Connectivity: Check for any network issues that might be affecting the connection between the client and the SAP server. Ensure that firewalls or proxies are not blocking the necessary ports.
  Token Validation: Ensure that the authentication tokens are valid and not expired. If necessary, refresh the tokens or re-authenticate the user.
  Logs and Traces: Review the SAP application logs and traces for any additional error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide guidance on SSO configuration.
  Documentation: Refer to the official SAP documentation on SSO configuration and troubleshooting for detailed steps and best practices.
  Community Forums: Engage with SAP community forums or support channels where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after following these steps, it may be beneficial to contact SAP support for further assistance.