How To Fix M2809 - Sales organization & does not exist (document &)

SAP Error Message - Details

• Message type: E = Error

• Message class: M2 - LIS: Generating and updating info structures

• Message number: 809

• Message text: Sales organization & does not exist (document &)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message M2809 - Sales organization & does not exist (document &) ?

  The SAP error message M2809, which states "Sales organization & does not exist (document &)," typically occurs when there is an issue related to the sales organization configuration in the SAP system. This error can arise in various scenarios, such as during sales order creation, delivery processing, or invoice generation.
  Cause:
  
  Incorrect Sales Organization: The sales organization specified in the document (e.g., sales order, delivery) does not exist in the system.
  Configuration Issues: The sales organization may not be properly configured in the system, or it may have been deleted or deactivated.
  Master Data Issues: The customer master or material master data may not be correctly set up with the appropriate sales organization.
  Document Type Issues: The document type being used may not be linked to the specified sales organization.
  
  Solution:
  
  
  Check Sales Organization Configuration:
  
  Go to the transaction code OVXK (or SPRO -> Sales and Distribution -> Sales -> Sales Organization -> Define Sales Organizations) to verify if the sales organization exists and is active.
  Ensure that the sales organization is correctly configured with all necessary settings.
  
  
  
  Verify Master Data:
  
  Check the customer master data using transaction code XD03 (Display Customer) to ensure that the customer is assigned to the correct sales organization.
  Check the material master data using transaction code MM03 (Display Material) to ensure that the material is assigned to the correct sales organization.
  
  
  
  Review Document Type Settings:
  
  Ensure that the document type being used is correctly configured to allow transactions for the specified sales organization.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to access the sales organization in question.
  
  
  
  Consult with SAP Basis or Functional Team:
  
  If the issue persists, consult with your SAP Basis or functional team to investigate further, as there may be underlying configuration or data issues that need to be addressed.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  OVXK: Define Sales Organizations
  XD03: Display Customer
  MM03: Display Material
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to this error message.
  Documentation: Review SAP documentation for Sales and Distribution (SD) module for more details on sales organization setup and related processes.
  
  By following these steps, you should be able to identify and resolve the cause of the M2809 error in your SAP system.