How To Fix M2587 - Incorrect shipment document, shipment type &, service agent &, TPP &

SAP Error Message - Details

• Message type: E = Error

• Message class: M2 - LIS: Generating and updating info structures

• Message number: 587

• Message text: Incorrect shipment document, shipment type &, service agent &, TPP &

What causes this issue?

Inconsistencies occurred when the system tried to determine the update
group for the current shipment document. It is possible that the
respective service agent, the shipment type or the transportation
planning point has for this shipment document has been deleted.

System Response

The document cannot be processed any further.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message M2587 - Incorrect shipment document, shipment type &, service agent &, TPP & ?

  The SAP error message M2587 indicates that there is an issue with the shipment document in the context of transportation management. Specifically, it points to an incorrect shipment type, service agent, or third-party provider (TPP) associated with the shipment.
  Cause:
  The error can occur due to several reasons:
  
  Incorrect Shipment Type: The shipment type specified in the document does not match the expected values in the system.
  Invalid Service Agent: The service agent assigned to the shipment may not be valid or may not be set up correctly in the system.
  Third-Party Provider Issues: The third-party provider (TPP) may not be correctly configured or may not match the shipment requirements.
  Master Data Issues: There may be inconsistencies or missing data in the master data related to the shipment, such as customer, vendor, or material master records.
  Configuration Issues: The configuration settings in the SAP system for transportation management may not be set up correctly.
  
  Solution:
  To resolve the M2587 error, you can take the following steps:
  
  
  Check Shipment Type:
  
  Verify that the shipment type used in the document is valid and correctly configured in the system.
  Ensure that the shipment type is allowed for the specific transportation scenario.
  
  
  
  Validate Service Agent:
  
  Check if the service agent assigned to the shipment is valid and exists in the system.
  Ensure that the service agent is properly set up in the relevant master data.
  
  
  
  Review Third-Party Provider Configuration:
  
  Confirm that the third-party provider (TPP) is correctly configured and associated with the shipment.
  Check if the TPP is active and has the necessary authorizations.
  
  
  
  Examine Master Data:
  
  Review the master data for any inconsistencies or missing information related to the shipment, such as customer, vendor, or material data.
  Update or correct any discrepancies found in the master data.
  
  
  
  Check Configuration Settings:
  
  Review the configuration settings in the SAP system for transportation management to ensure they align with the business processes.
  Consult with your SAP configuration team if necessary to make adjustments.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on the specific error message and related troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like VT01N (Create Shipment), VT02N (Change Shipment), or VT03N (Display Shipment) to access and modify shipment documents.
  SAP Notes: Check for any relevant SAP Notes that may address known issues related to this error message.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  By following these steps, you should be able to identify and resolve the underlying issues causing the M2587 error in your SAP system.