How To Fix LSO247 - Course participation document & could not be saved

SAP Error Message - Details

• Message type: E = Error

• Message class: LSO - Publisher and Learner Account

• Message number: 247

• Message text: Course participation document & could not be saved

What causes this issue?

An error occurred when saving the course participation document &v1&.

System Response

Participation could not be booked in the course.

How to fix this error?

The error was probably caused by the incorrect status of the
participation document counter. Participation documents must be unique
and an error in the counter could result in the same number being
assigned twice.
Check table LSOTPARTDOC_C (using transaction SE16) to view the current
counter status of the <DS:SIMG.HR_LSO_M1C1D2A4>number range interval
for course participation documents</>. Set the counter to ensure that
the next available number is outside the range of numbers already
assigned.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message LSO247 - Course participation document & could not be saved ?

  The SAP error message LSO247, which states "Course participation document could not be saved," typically occurs in the context of SAP Learning Solution (LSO) when there is an issue with saving a course participation document. This can happen for various reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  Data Validation Issues: There may be missing or incorrect data in the course participation document that prevents it from being saved.
  Authorization Issues: The user may not have the necessary permissions to save the document.
  System Configuration: There could be configuration issues in the SAP system that affect the saving process.
  Technical Errors: There may be underlying technical issues, such as database connectivity problems or system performance issues.
  Locking Issues: The document might be locked by another user or process, preventing it from being saved.
  
  Solutions:
  
  Check Data Entry: Review the data entered in the course participation document for completeness and correctness. Ensure all required fields are filled out properly.
  Review Authorizations: Verify that the user has the necessary authorizations to create or modify course participation documents. This may involve checking roles and permissions in the SAP system.
  Consult Configuration Settings: If you have access, check the configuration settings related to the Learning Solution to ensure everything is set up correctly.
  Technical Support: If the issue persists, consult your IT department or SAP support team to investigate any technical issues or system errors that may be causing the problem.
  Check for Locks: Use transaction codes like SM12 to check for any locks on the document and resolve them if necessary.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as LSO1 (for course management) and LSO2 (for participation management) to navigate the Learning Solution effectively.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address known issues related to LSO247.
  User Documentation: Refer to the SAP Learning Solution documentation for guidance on proper usage and troubleshooting steps.
  
  If the problem continues after trying these solutions, it may be beneficial to escalate the issue to SAP support for further assistance.