How To Fix LSO214 - Learner & specified does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: LSO - Publisher and Learner Account

• Message number: 214

• Message text: Learner & specified does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message LSO214 - Learner & specified does not exist ?

  The SAP error message LSO214 ("Learner & specified does not exist") typically occurs in the context of SAP Learning Solution (LSO) when the system is unable to find the learner (user) specified in the transaction or process you are trying to execute. This can happen for several reasons:
  Causes:
  
  Incorrect User ID: The learner ID or user ID you are trying to access may be incorrect or misspelled.
  User Not Created: The learner may not have been created in the system or may have been deleted.
  Inactive User: The user might be inactive or locked in the system.
  Authorization Issues: The user executing the transaction may not have the necessary authorizations to view or manage the specified learner.
  Data Synchronization Issues: If the system is integrated with other systems (like HR), there may be synchronization issues leading to the learner not being recognized.
  
  Solutions:
  
  Verify User ID: Double-check the learner ID you are entering to ensure it is correct.
  Check User Existence: Use transaction codes like SU01 (User Maintenance) to check if the learner exists in the system.
  Activate User: If the user is inactive, you may need to activate the user account.
  Authorization Check: Ensure that you have the necessary authorizations to access the learner's data. You may need to contact your system administrator for assistance.
  Data Synchronization: If the learner data is supposed to be synchronized from another system (like SAP HR), check if there are any issues with the data transfer or synchronization process.
  Consult Documentation: Refer to SAP documentation or support for any specific configurations or settings that may be affecting learner visibility.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as LSO1 (for Learning Administration) and SU01 (for User Maintenance).
  SAP Notes: Check SAP Notes for any known issues or patches related to the LSO214 error.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue causing the LSO214 error message.