How To Fix KN328 - Enter a percentage threshold value

SAP Error Message - Details

• Message type: E = Error

• Message class: KN - Reporting for Costing

• Message number: 328

• Message text: Enter a percentage threshold value

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message KN328 - Enter a percentage threshold value ?

  The SAP error message KN328 ("Enter a percentage threshold value") typically occurs in the context of maintaining customer master data, particularly when dealing with credit management settings. This error indicates that a required field for a percentage threshold value has not been filled in, which is necessary for the system to process the data correctly.
  Cause:
  The error is usually triggered when:
  
  You are trying to set up or modify credit limits for a customer, and the system requires a percentage threshold value to be entered.
  The relevant field for the percentage threshold is left blank or is incorrectly filled.
  
  Solution:
  To resolve the KN328 error, follow these steps:
  
  
  Access the Customer Master Data:
  
  Navigate to the transaction code related to customer master data (e.g., XD02 for changing customer data).
  
  
  
  Locate the Credit Management Section:
  
  Go to the credit management tab or section where you can set credit limits and thresholds.
  
  
  
  Enter the Percentage Threshold Value:
  
  Look for the field labeled "Percentage Threshold" or similar.
  Enter a valid percentage value (e.g., 10, 20, etc.) that meets your business requirements.
  
  
  
  Save the Changes:
  
  After entering the required value, save the changes to the customer master data.
  
  
  
  Check for Additional Settings:
  
  If the error persists, ensure that all related fields and settings in the credit management configuration are correctly set up.
  
  
  
  Related Information:
  
  Credit Management Configuration: Ensure that your credit management settings in SAP are properly configured. This includes defining credit control areas, credit limits, and thresholds.
  User Authorizations: Make sure that you have the necessary authorizations to make changes to customer master data and credit management settings.
  SAP Notes and Documentation: Check SAP Notes for any specific patches or updates related to this error message. SAP's help documentation may also provide additional insights into the configuration and requirements for credit management.
  
  If you continue to experience issues after following these steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.