How To Fix KM355 - Internal error occurred during active-check (RC = &).

SAP Error Message - Details

• Message type: E = Error

• Message class: KM - Error messages for Profit Center Accounting

• Message number: 355

• Message text: Internal error occurred during active-check (RC = &).

What causes this issue?

An error with the return code &V1& occurred when the system called the
function module 'COPCA_ACTIVE_ACT'.

System Response

No further processing is possible.

How to fix this error?

Contact your system administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message KM355 - Internal error occurred during active-check (RC = &). ?

  The SAP error message KM355, which states "Internal error occurred during active-check (RC = &)," typically indicates that there is an issue with the active check process in the SAP system. This error can occur in various contexts, often related to the Knowledge Management (KM) component or other areas where active checks are performed.
  Possible Causes:
  
  System Configuration Issues: There may be misconfigurations in the system settings related to Knowledge Management or the specific application you are using.
  Database Issues: Problems with the database, such as corruption or connectivity issues, can lead to internal errors.
  Software Bugs: There may be bugs in the SAP software version you are using that trigger this error.
  Insufficient Authorizations: The user may not have the necessary authorizations to perform the active check.
  Memory or Resource Limitations: The system may be running low on memory or other resources, causing the active check to fail.
  
  Solutions:
  
  Check System Logs: Review the system logs (transaction codes SM21, ST22, or SLG1) for more detailed error messages that can provide insights into the root cause.
  Review Configuration: Ensure that the configuration settings for Knowledge Management or the relevant application are correct and complete.
  Database Check: Perform a database consistency check and ensure that the database is functioning correctly. You may need to consult your database administrator for assistance.
  Update SAP Software: If you suspect a bug, check for any available patches or updates from SAP that may resolve the issue.
  User Authorizations: Verify that the user has the necessary authorizations to perform the action that triggered the error.
  System Resources: Monitor system performance and resource usage. If the system is low on memory or CPU, consider optimizing performance or increasing resources.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with the error message, context, and any relevant logs.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Community Forums: Check SAP Community forums or other user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  Documentation: Review the official SAP documentation for Knowledge Management and the specific application you are using to ensure compliance with best practices.
  
  By following these steps, you should be able to diagnose and potentially resolve the KM355 error in your SAP system.