How To Fix KM031 - No documents found

SAP Error Message - Details

• Message type: E = Error

• Message class: KM - Error messages for Profit Center Accounting

• Message number: 031

• Message text: No documents found

What causes this issue?

No line items could be found.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check your entries; you may have entered an incorrect valid period or
a controlling area without postings.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message KM031 - No documents found ?

  The SAP error message KM031 ("No documents found") typically occurs in the context of SAP Knowledge Management (KM) when a user attempts to search for documents or content but the system does not return any results. This can happen for various reasons, and understanding the cause is essential for finding a solution.
  Causes of KM031 Error
  
  Search Criteria: The search criteria entered may be too specific or incorrect, leading to no matching documents.
  Indexing Issues: The content repository may not be properly indexed, meaning that documents are not searchable.
  Authorization Issues: The user may not have the necessary permissions to view the documents in the repository.
  Content Repository Configuration: The content repository may not be correctly configured or may not contain any documents.
  Document Status: The documents may be in a status that makes them unavailable for search (e.g., archived or deleted).
  System Performance: If the system is experiencing performance issues, it may not be able to retrieve documents in a timely manner.
  
  Solutions to KM031 Error
  
  
  Check Search Criteria:
  
  Review the search terms and criteria you are using. Try broadening the search or using different keywords.
  
  
  
  Reindex Content:
  
  If you suspect indexing issues, you may need to reindex the content repository. This can usually be done through the SAP system administration tools.
  
  
  
  Verify User Authorizations:
  
  Ensure that the user has the necessary authorizations to access the documents. Check the roles and permissions assigned to the user.
  
  
  
  Check Content Repository Configuration:
  
  Verify that the content repository is correctly set up and that it contains documents. You may need to consult with your SAP Basis or system administrator.
  
  
  
  Document Status Review:
  
  Check the status of the documents you are trying to access. Ensure they are active and not archived or deleted.
  
  
  
  System Performance:
  
  If the system is slow or unresponsive, check for any performance issues. This may involve looking at system logs or consulting with your IT department.
  
  
  
  Related Information
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the KM031 error. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Refer to the official SAP documentation for Knowledge Management for more detailed information on configuration and troubleshooting.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.