How To Fix KK344 - Customer enhancement is not active

SAP Error Message - Details

• Message type: E = Error

• Message class: KK -

• Message number: 344

• Message text: Customer enhancement is not active

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message KK344 - Customer enhancement is not active ?

  The SAP error message KK344, which states "Customer enhancement is not active," typically occurs in the context of the Controlling (CO) module, particularly when dealing with cost center accounting or internal orders. This error indicates that a specific customer enhancement (user exit or BAdI) that is required for the operation you are trying to perform is not activated.
  Cause:
  
  Inactive Enhancement: The specific customer enhancement that is supposed to be executed during the transaction is not activated in the system.
  Missing Implementation: The implementation of the enhancement may not have been created or may not be properly configured.
  Transport Issues: If the enhancement was transported from another system, it may not have been activated in the target system.
  
  Solution:
  
  
  Activate the Enhancement:
  
  Go to transaction code SE80 (Object Navigator) or SE19 (BAdI Implementation).
  Check for the specific enhancement or BAdI that is mentioned in the error message or is relevant to your process.
  Activate the enhancement or create a new implementation if necessary.
  
  
  
  Check for Custom Code:
  
  If you have custom code that relies on this enhancement, ensure that it is correctly implemented and activated.
  
  
  
  Consult Documentation:
  
  Review the documentation for the specific enhancement to understand its purpose and how it should be configured.
  
  
  
  Transport Management:
  
  If the enhancement was supposed to be transported from another system, ensure that the transport request was successfully imported and activated.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for assistance, especially if this is a standard enhancement that should be active.
  
  
  
  Related Information:
  
  User Exits and BAdIs: These are ways to enhance the standard functionality of SAP without modifying the original code. They allow for custom logic to be executed at specific points in the standard processes.
  Transaction Codes: Familiarize yourself with transaction codes like SE80, SE19, and SE37 (for function modules) to navigate and manage enhancements.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide guidance on activating specific enhancements.
  
  By following these steps, you should be able to resolve the KK344 error and ensure that the necessary enhancements are active for your SAP processes.