How To Fix KE262 - Customer &3 was expected instead of customer &2 at hierarchy level &1

SAP Error Message - Details

• Message type: E = Error

• Message class: KE -

• Message number: 262

• Message text: Customer &3 was expected instead of customer &2 at hierarchy level &1

What causes this issue?

The system expected customer number &V3& at level &V1& of the customer
hierarchy. However, customer &V2& was entered instead.

System Response

The system did not accept your entry.

How to fix this error?

Enter customer number &V3&.
You can display the customer hierarchy under "Logistics -> Sales and
distribution -> Master data".

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message KE262 - Customer &3 was expected instead of customer &2 at hierarchy level &1 ?

  The SAP error message KE262 indicates a mismatch in the expected customer hierarchy level during a transaction or process in the Controlling (CO) module, specifically related to Profitability Analysis (CO-PA). The message states that the system expected a specific customer (Customer &3) at a certain hierarchy level (Hierarchy Level &1), but instead found a different customer (Customer &2).
  Cause:
  The error typically arises due to one of the following reasons:
  
  Hierarchy Configuration Issues: The customer hierarchy may not be correctly configured in the system. The expected customer might not be assigned to the correct hierarchy level.
  Data Entry Errors: There may be a mistake in the data entry where the wrong customer is being referenced in the transaction.
  Master Data Issues: The master data for customers may not be properly maintained, leading to inconsistencies in the hierarchy.
  Transaction Context: The context of the transaction may not align with the expected hierarchy structure, such as when a specific customer is required for a particular level of reporting or analysis.
  
  Solution:
  To resolve the KE262 error, you can take the following steps:
  
  
  Check Hierarchy Configuration:
  
  Go to the transaction code KAH1 (Create Customer Hierarchy) or KAH2 (Change Customer Hierarchy) to review the hierarchy settings.
  Ensure that the expected customer (Customer &3) is correctly assigned to the specified hierarchy level (Hierarchy Level &1).
  
  
  
  Verify Master Data:
  
  Check the master data for both customers involved (Customer &2 and Customer &3) to ensure they are correctly set up.
  Use transaction code XD03 to display customer master data and verify the hierarchy assignments.
  
  
  
  Review Transaction Data:
  
  Look at the transaction that triggered the error to ensure that the correct customer is being used.
  If necessary, correct the transaction data to reference the expected customer.
  
  
  
  Consult Documentation:
  
  Review any relevant documentation or configuration guides related to customer hierarchies in your SAP system to ensure compliance with best practices.
  
  
  
  Testing:
  
  After making the necessary changes, test the transaction again to confirm that the error has been resolved.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as KAH1, KAH2, KAH3 (Display Customer Hierarchy), and KE30 (Report for CO-PA) for analysis.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to view and modify customer hierarchies and master data.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in the CO module for further assistance.