How To Fix KCONS035 - Communication data deleted as the consent agreement in unchecked.

SAP Error Message - Details

• Message type: E = Error

• Message class: KCONS - Consent Data: Message class

• Message number: 035

• Message text: Communication data deleted as the consent agreement in unchecked.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message KCONS035 - Communication data deleted as the consent agreement in unchecked. ?

  The SAP error message KCONS035 indicates that communication data has been deleted because the consent agreement is unchecked. This typically relates to the handling of personal data and consent management within the SAP system, particularly in modules that deal with customer or employee data.
  Cause:
  The error occurs when:
  
  A consent agreement that is required for processing personal data has not been checked or is not active.
  The system is configured to delete communication data (like email addresses, phone numbers, etc.) if the necessary consent is not provided or is revoked.
  
  Solution:
  To resolve the KCONS035 error, you can take the following steps:
  
  
  Check Consent Agreement:
  
  Navigate to the relevant consent management settings in your SAP system.
  Ensure that the consent agreement is checked or activated for the relevant data processing activities.
  
  
  
  Review User Settings:
  
  If the error pertains to a specific user or customer, check their consent status.
  If consent has been revoked, you may need to re-obtain consent from the user.
  
  
  
  Data Management:
  
  If communication data has been deleted, you may need to restore it if possible, depending on your data retention policies.
  Ensure that your data management practices comply with relevant regulations (e.g., GDPR).
  
  
  
  Configuration Settings:
  
  Review the configuration settings related to consent management in your SAP system.
  Ensure that the settings align with your organization's policies and legal requirements.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on consent management and error handling.
  
  
  
  Contact Support:
  
  If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  
  
  Related Information:
  
  Consent Management: Understanding how consent is managed in your SAP system is crucial, especially in light of data protection regulations.
  Data Privacy Regulations: Familiarize yourself with regulations like GDPR, which mandate that organizations must obtain explicit consent to process personal data.
  SAP Modules: This error may be relevant in modules such as SAP Customer Relationship Management (CRM) or SAP Human Capital Management (HCM), where personal data is frequently handled.
  
  By addressing the consent agreement and ensuring compliance with data management practices, you should be able to resolve the KCONS035 error effectively.