How To Fix K-807 - Unable to find the recipient of the workflow

SAP Error Message - Details

• Message type: E = Error

• Message class: K- -

• Message number: 807

• Message text: Unable to find the recipient of the workflow

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message K-807 - Unable to find the recipient of the workflow ?

  The SAP error message K-807, "Unable to find the recipient of the workflow," typically occurs in the context of SAP Workflow when the system is unable to determine the appropriate user or agent to whom a workflow task should be assigned. This can happen for several reasons, and here are some common causes, solutions, and related information:
  Causes:
  
  Missing User Assignment: The user who is supposed to receive the workflow task may not be assigned correctly in the system.
  Incorrect Workflow Configuration: The workflow may not be configured properly, leading to issues in determining the recipient.
  User Status: The intended recipient may be inactive or locked in the system.
  Organizational Structure Changes: Changes in the organizational structure (e.g., changes in positions or roles) may not have been updated in the workflow configuration.
  Authorization Issues: The user may not have the necessary authorizations to receive the workflow task.
  Agent Assignment: The agent assignment for the workflow may not be set up correctly, or the agent determination logic may not be functioning as expected.
  
  Solutions:
  
  
  Check User Assignment:
  
  Verify that the intended recipient is correctly assigned in the workflow configuration.
  Use transaction code SWI1 to check the workflow instance and see if the recipient is correctly assigned.
  
  
  
  Review Workflow Configuration:
  
  Check the workflow definition in transaction SWDD to ensure that the recipient determination logic is correctly set up.
  Ensure that the task is correctly linked to the appropriate user or organizational unit.
  
  
  
  User Status Check:
  
  Verify the status of the user in transaction SU01. Ensure that the user is active and not locked.
  
  
  
  Update Organizational Structure:
  
  If there have been recent changes in the organizational structure, ensure that these changes are reflected in the workflow configuration.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to receive and process the workflow task. This can be checked using transaction SU53 after the error occurs.
  
  
  
  Agent Assignment Review:
  
  Check the agent assignment settings in transaction SWO1 or SWI1 to ensure that the correct agents are assigned to the workflow tasks.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWDD: Workflow Builder
  SWI1: Work Item Selection
  SU01: User Maintenance
  SU53: Display Authorization Check
  SWO1: Object Type Maintenance
  
  
  
  Documentation: Refer to SAP Help documentation for detailed information on workflow configuration and troubleshooting.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to workflow recipient determination.
  
  
  By following these steps, you should be able to identify and resolve the cause of the K-807 error in SAP Workflow. If the issue persists, consider reaching out to your SAP support team for further assistance.