How To Fix K/104 - Error occurred in derivation step "Read Customer Hierarchy"

SAP Error Message - Details

• Message type: E = Error

• Message class: K/ -

• Message number: 104

• Message text: Error occurred in derivation step "Read Customer Hierarchy"

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message K/104 - Error occurred in derivation step "Read Customer Hierarchy" ?

  The SAP error message K/104, which states "Error occurred in derivation step 'Read Customer Hierarchy'," typically occurs in the context of cost center accounting or profitability analysis when the system is unable to read the customer hierarchy data during the derivation process. This can happen for several reasons, and understanding the cause is essential for resolving the issue.
  Causes:
  
  
  Missing Customer Hierarchy Data: The customer hierarchy data may not be maintained correctly in the system. This could be due to missing entries or incorrect configurations.
  
  
  Authorization Issues: The user executing the transaction may not have the necessary authorizations to access the customer hierarchy data.
  
  
  Incorrect Configuration: The derivation strategy or rules may not be set up correctly in the system, leading to failures in reading the hierarchy.
  
  
  Data Consistency Issues: There may be inconsistencies in the master data related to customers or hierarchies, such as missing or incorrect relationships.
  
  
  Technical Issues: There could be underlying technical issues, such as database problems or system performance issues, that prevent the hierarchy from being read.
  
  
  Solutions:
  
  
  Check Customer Hierarchy Data: Verify that the customer hierarchy is correctly maintained in the system. Ensure that all necessary entries are present and that the hierarchy is active.
  
  
  Review Authorizations: Ensure that the user has the appropriate authorizations to access the customer hierarchy. This may involve checking user roles and permissions.
  
  
  Validate Configuration: Review the configuration settings for the derivation strategy. Ensure that the rules for reading the customer hierarchy are correctly defined.
  
  
  Data Consistency Check: Perform a consistency check on the customer master data and hierarchy. Look for any discrepancies or missing relationships that could cause the error.
  
  
  Check System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates available that resolve known issues.
  
  
  Technical Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as KSV1 (Create Profitability Segment) or KSV2 (Change Profitability Segment) that may be involved in the derivation process.
  Documentation: Review SAP documentation related to customer hierarchies and derivation strategies for additional insights and best practices.
  Training: Consider training sessions for users involved in cost accounting or profitability analysis to ensure they understand how to manage customer hierarchies effectively.
  
  By following these steps, you should be able to identify the root cause of the K/104 error and implement the necessary solutions to resolve it.