How To Fix JITOUT021 - More than one JIT call was found for external call number &1

SAP Error Message - Details

• Message type: E = Error

• Message class: JITOUT - Messages for JIT Outbound

• Message number: 021

• Message text: More than one JIT call was found for external call number &1

What causes this issue?

The system tried to find one call position for the external call number
&V1&. This was not possible because there are multiple call items for
this external call number and material.

System Response

It is not possible to determine the internal call number.

How to fix this error?

Instead of entering the external call number, enter the internal call
number and the call item directly.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message JITOUT021 - More than one JIT call was found for external call number &1 ?

  The SAP error message JITOUT021 indicates that there is an issue with the Just-In-Time (JIT) call process, specifically that more than one JIT call was found for a given external call number. This typically occurs in the context of JIT delivery processes, where the system expects a unique JIT call for a specific external call number but finds multiple entries instead.
  Cause:
  
  
  Duplicate JIT Calls: The primary cause of this error is the existence of multiple JIT calls associated with the same external call number in the system. This can happen due to:
  
  Incorrect data entry or configuration.
  System errors or bugs that lead to duplicate entries.
  Manual adjustments or changes made to JIT calls that were not properly synchronized.
  
  
  
  Data Integrity Issues: There may be issues with the integrity of the data in the JIT call tables, leading to inconsistencies.
  
  
  Solution:
  To resolve the JITOUT021 error, you can take the following steps:
  
  
  Check for Duplicate Entries:
  
  Use transaction codes like SE16 or SE11 to access the relevant database tables (e.g., JIT call tables) and check for duplicate entries for the specified external call number.
  Identify and analyze the duplicate entries to understand why they exist.
  
  
  
  Delete or Correct Duplicates:
  
  If duplicates are found, you may need to delete or correct the unnecessary entries. Ensure that you have the necessary authorizations and that you follow your organization's data management policies.
  If you are unsure about deleting entries, consult with your SAP Basis or functional team.
  
  
  
  Review Configuration:
  
  Check the configuration settings related to JIT calls in your SAP system. Ensure that the settings are correct and that there are no misconfigurations that could lead to duplicate calls.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to JIT processing for any known issues or additional troubleshooting steps.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking for duplicates and reviewing configurations, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant logs or screenshots.
  
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SE16: Data Browser for checking table entries.
  SE11: Data Dictionary for viewing table structures.
  JIT Call Management: Transaction codes related to JIT processing may vary based on your specific SAP version and configuration.
  
  
  
  SAP Notes: Search for SAP Notes related to JIT processing and error messages for additional insights and potential fixes.
  
  
  Testing: After making changes, conduct thorough testing to ensure that the JIT process works as expected and that no further errors occur.
  
  
  By following these steps, you should be able to identify and resolve the cause of the JITOUT021 error in your SAP system.