How To Fix JIT00654 - Several IBase numbers have been found for internal call number &1

SAP Error Message - Details

• Message type: E = Error

• Message class: JIT00 - JIT: Messages for JIT Process

• Message number: 654

• Message text: Several IBase numbers have been found for internal call number &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message JIT00654 - Several IBase numbers have been found for internal call number &1 ?

  The SAP error message JIT00654 indicates that multiple Installation Base (IBase) numbers have been found for a specific internal call number. This situation typically arises in the context of service management or customer service scenarios where the system is trying to identify a unique IBase record associated with a particular service call or internal call.
  Cause:
  
  Multiple IBase Records: The primary cause of this error is that there are multiple IBase records associated with the same internal call number. This can happen if the system has been configured to allow multiple installations or configurations for a single service call.
  Data Integrity Issues: There may be inconsistencies or duplications in the data related to the IBase records in the system.
  Configuration Errors: Incorrect configuration in the system settings related to IBase management or service order processing can lead to this issue.
  
  Solution:
  
  Review IBase Records: Check the IBase records associated with the internal call number. You can do this by using transaction codes like IBASE or CRMD_ORDER to view the details of the IBase records.
  Identify Duplicates: Identify the duplicate IBase records and determine which one is the correct or relevant record for the internal call. You may need to consult with your business process owner or data steward to understand the correct IBase to use.
  Data Cleanup: If duplicates are found, consider cleaning up the data by removing or archiving unnecessary IBase records. Ensure that the remaining records are accurate and reflect the current state of the installations.
  Configuration Check: Review the configuration settings related to IBase management in your SAP system. Ensure that the settings align with your business processes and that they are set up to prevent such issues in the future.
  Consult Documentation: Refer to SAP documentation or support notes related to IBase management and service order processing for additional guidance and best practices.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IBASE, CRMD_ORDER, and IW31/IW32 for service order management.
  SAP Notes: Check SAP Notes for any known issues or patches related to IBase management and the specific error message.
  User Roles: Ensure that users have the appropriate roles and authorizations to view and manage IBase records.
  Training: Consider providing training for users involved in service management to help them understand how to manage IBase records effectively.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.