How To Fix JIT00509 - Quantity is zero; data cannot be saved

SAP Error Message - Details

• Message type: E = Error

• Message class: JIT00 - JIT: Messages for JIT Process

• Message number: 509

• Message text: Quantity is zero; data cannot be saved

What causes this issue?

The sales quantity or the JIT call quantity of one of the items
specified is zero. Consequently, the system cannot save this data.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message JIT00509 - Quantity is zero; data cannot be saved ?

  The SAP error message JIT00509, which states "Quantity is zero; data cannot be saved," typically occurs in the context of Just-In-Time (JIT) delivery processes. This error indicates that an attempt is being made to save a transaction or document where the quantity involved is zero, which is not permissible in the system.
  Cause:
  
  Zero Quantity Entry: The most common cause is that a user is trying to enter a quantity of zero for a delivery, production order, or any other transaction that requires a positive quantity.
  Incorrect Data Transfer: If data is being transferred from another system or module, it may be incorrectly set to zero due to a mapping issue or data corruption.
  Incomplete Configuration: There may be configuration issues in the JIT settings that do not allow for zero quantities.
  User Error: Users may inadvertently enter zero quantities when they meant to enter a different value.
  
  Solution:
  
  Check Quantity Input: Ensure that the quantity being entered is greater than zero. Review the transaction or document to confirm that the quantity is correctly specified.
  Review Data Sources: If the data is being imported or transferred from another system, check the source data for accuracy and ensure that it does not contain zero values where they are not allowed.
  Configuration Review: If the issue persists, review the JIT configuration settings in SAP to ensure that they are set up correctly and that there are no restrictions that would lead to this error.
  User Training: Provide training or guidelines to users to ensure they understand the importance of entering valid quantities in transactions.
  Debugging: If you have access to technical resources, consider debugging the transaction to identify where the zero quantity is being introduced.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes related to JIT processes, such as JIT delivery creation or monitoring.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review SAP documentation on JIT processes to understand the expected workflows and data requirements.
  Support: If the issue cannot be resolved internally, consider reaching out to SAP support for assistance.
  
  By addressing the root cause of the zero quantity entry, you should be able to resolve the JIT00509 error and proceed with your transactions in SAP.