How To Fix JIT00394 - Dialog processing is not permitted for external call items

SAP Error Message - Details

• Message type: E = Error

• Message class: JIT00 - JIT: Messages for JIT Process

• Message number: 394

• Message text: Dialog processing is not permitted for external call items

What causes this issue?

You have selected the function <LS>Create individual delivery online
</>. However, this function is not available for summarized JIT calls.

System Response

The delivery is not created.

How to fix this error?

Choose the function <LS>Create deliveries in background</>.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message JIT00394 - Dialog processing is not permitted for external call items ?

  The SAP error message JIT00394 ("Dialog processing is not permitted for external call items") typically occurs in the context of SAP's Just-In-Time (JIT) processing, particularly when dealing with external call items in a dialog session. This error indicates that the system is trying to process a dialog request that is not allowed for external call items.
  Cause:
  The error can be caused by several factors, including:
  
  External Call Items: The system is attempting to process an external call item (like a background job or an external program) in a dialog mode, which is not permitted.
  Configuration Issues: There may be configuration settings in the JIT or related modules that are not set up correctly.
  Program Logic: The ABAP program or transaction being executed may not be designed to handle dialog processing for external calls.
  User Authorizations: The user may not have the necessary authorizations to perform the action in dialog mode.
  
  Solution:
  To resolve the JIT00394 error, consider the following steps:
  
  
  Check the Program Logic: Review the ABAP program or transaction that is generating the error. Ensure that it is designed to handle dialog processing correctly and that it is not trying to execute dialog functions for external call items.
  
  
  Review Configuration: Check the configuration settings related to JIT processing and external call items. Ensure that they are set up correctly according to your business requirements.
  
  
  Use Background Processing: If the operation you are trying to perform is intended for background processing, consider using a background job instead of a dialog session.
  
  
  User Authorizations: Verify that the user executing the transaction has the necessary authorizations to perform the action. If not, consult with your SAP security team to grant the required permissions.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or updates that may address this specific error. There may be patches or updates that resolve known issues.
  
  
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the transaction code, program name, and any relevant logs.
  
  
  Related Information:
  
  SAP Documentation: Review the official SAP documentation related to JIT processing and external call items for more context on how these components interact.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as SM37 (for monitoring background jobs) or ST22 (for analyzing dumps).
  
  By following these steps, you should be able to identify the root cause of the JIT00394 error and implement an appropriate solution.