How To Fix JIT00005 - The external status information that was transferred cannot be converted

SAP Error Message - Details

• Message type: E = Error

• Message class: JIT00 - JIT: Messages for JIT Process

• Message number: 005

• Message text: The external status information that was transferred cannot be converted

What causes this issue?

Customer &V1& has transmitted the <DS:DE.JIT_EXSTI>external status
information</> to &V2&. The system cannot convert this external status
information into an external status, as there is no entry for this in
the basic data.

System Response

The system does not process the call and sets the status of the IDoc to
ERROR (status 51).

How to fix this error?

If necessary, maintain the entry in the <DS:TRAN.JITV>Basic data</>,
Process the IDoc again.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message JIT00005 - The external status information that was transferred cannot be converted ?

  The SAP error message JIT00005, which states "The external status information that was transferred cannot be converted," typically occurs in the context of the Just-In-Time (JIT) delivery process. This error indicates that there is an issue with the data being transferred between systems or components, particularly regarding the status information that is expected in a specific format.
  Causes:
  
  Data Format Mismatch: The status information being sent does not match the expected format or structure defined in the SAP system.
  Incorrect Configuration: There may be configuration issues in the JIT settings or in the integration between the systems (e.g., between SAP and external systems).
  Version Compatibility: If there are different versions of the software or interfaces being used, this can lead to incompatibility in the data being exchanged.
  Missing or Incorrect Mapping: If the mapping of status codes or values between systems is incorrect or incomplete, it can lead to conversion errors.
  Data Corruption: The data being transferred may be corrupted or incomplete, leading to conversion failures.
  
  Solutions:
  
  Check Data Format: Verify that the data being sent conforms to the expected format. This includes checking for correct data types, lengths, and structures.
  Review Configuration: Examine the JIT configuration settings in SAP and ensure that they are correctly set up. This includes checking the settings for external systems that are involved in the JIT process.
  Update Interfaces: Ensure that all systems involved are using compatible versions and that any necessary updates or patches have been applied.
  Validate Mapping: Review the mapping of status codes and values between the systems to ensure they are correctly defined and that there are no missing entries.
  Error Logs: Check the SAP application logs (transaction SLG1) for more detailed error messages that can provide additional context about the failure.
  Testing: Conduct tests with sample data to identify if the issue persists and to isolate the problem.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to JIT processing and the specific error message.
  Documentation: Review SAP documentation related to JIT processes and external status information handling for best practices and guidelines.
  Support: If the issue persists after troubleshooting, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to identify the root cause of the JIT00005 error and implement a solution to resolve it.