How To Fix J4393 - Internal number is not the same as external number

SAP Error Message - Details

• Message type: E = Error

• Message class: J4 - External Data Transfer

• Message number: 393

• Message text: Internal number is not the same as external number

What causes this issue?

You have transferred the master data for the loan in insert mode using
the external data transfer. Both the fields RANL and RANLALT1 have been
given the number of the loan. The values of the field, however, are
different.

System Response

Make sure that the fields RANL and RANLALT1 have the same number and the
external number range has been set up for the relevant company code and
type of product.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message J4393 - Internal number is not the same as external number ?

  The SAP error message J4393, which states "Internal number is not the same as external number," typically occurs in the context of document processing, particularly when dealing with financial documents or materials management. This error indicates a mismatch between the internal number (used by SAP for processing) and the external number (which may be used for reference or identification in external systems).
  Causes:
  
  Data Entry Errors: The most common cause is a manual data entry error where the internal and external numbers do not match.
  Integration Issues: If SAP is integrated with other systems (like third-party applications), discrepancies can arise if the data is not synchronized properly.
  Configuration Issues: Incorrect configuration settings in the SAP system can lead to mismatches between internal and external numbering systems.
  Document Changes: If a document has been modified after its creation, it may lead to inconsistencies in the numbering.
  
  Solutions:
  
  Verify Data Entry: Check the entries for both internal and external numbers to ensure they match. Correct any discrepancies found.
  Check Integration Settings: If the error is related to data coming from an external system, review the integration settings and ensure that data is being transferred correctly.
  Review Configuration: Look into the configuration settings related to document numbering in SAP. Ensure that the settings for internal and external numbers are correctly aligned.
  Recreate the Document: If the document is corrupted or has been improperly modified, consider recreating it to ensure that the internal and external numbers are generated correctly.
  Consult SAP Notes: Check the SAP Support Portal for any relevant notes or patches that may address this specific error message.
  
  Related Information:
  
  Transaction Codes: Depending on the context of the error, you may need to use specific transaction codes (like FB03 for displaying financial documents) to investigate the issue further.
  SAP Support: If the issue persists, consider reaching out to SAP support for assistance, especially if it involves complex integration scenarios.
  Documentation: Review SAP documentation related to document management and number assignment to understand how internal and external numbers are generated and managed.
  
  By following these steps, you should be able to identify the cause of the J4393 error and implement a solution to resolve it.