How To Fix IX058 - Sales document & is not a maintenance contract

SAP Error Message - Details

• Message type: E = Error

• Message class: IX - Messages for Service Processing

• Message number: 058

• Message text: Sales document & is not a maintenance contract

What causes this issue?

You have entered a sales document item which is not a maintenance
order. Service orders, however, should be assigned primarily to
maintenance orders and not to other sales documents. The system will
issue a warning accordingly.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check your entries.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IX058 - Sales document & is not a maintenance contract ?

  The SAP error message IX058 indicates that the sales document you are trying to process is not recognized as a maintenance contract. This error typically arises in scenarios where a sales document is expected to be a maintenance contract but is not configured or classified as such in the system.
  Cause:
  
  Incorrect Document Type: The sales document may not be of the correct type that is designated for maintenance contracts.
  Configuration Issues: The system may not be properly configured to recognize the sales document as a maintenance contract.
  Missing Data: Required data or settings for the maintenance contract may be missing or incorrectly set up in the sales document.
  Document Status: The status of the sales document may not allow it to be processed as a maintenance contract.
  
  Solution:
  
  Check Document Type: Verify that the sales document you are using is of the correct type for maintenance contracts. You can do this by checking the document type in the sales order or contract.
  Review Configuration: Ensure that the configuration for maintenance contracts in the SAP system is set up correctly. This includes checking the relevant customizing settings in the SPRO transaction.
  Validate Data: Check the sales document for any missing or incorrect data that may prevent it from being recognized as a maintenance contract. Ensure that all required fields are filled out correctly.
  Document Status: Make sure that the sales document is in a status that allows it to be processed as a maintenance contract. If it is in a blocked or completed status, it may not be eligible for processing.
  Consult Documentation: Refer to SAP documentation or help resources for specific details on the configuration and requirements for maintenance contracts.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like VA03 (Display Sales Order) or VA02 (Change Sales Order) to review the sales document.
  Customizing Settings: Check the customizing settings under Sales and Distribution (SD) for maintenance contracts, which can be accessed via SPRO.
  SAP Notes: Look for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Authorization: Ensure that you have the necessary authorizations to view and modify sales documents and contracts.
  
  If the issue persists after checking these areas, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in Sales and Distribution (SD) to further investigate the problem.