Message type: E = Error
Message class: IX - Messages for Service Processing
Message number: 038
Message text: Partner determination procedure & is not allowed for Customer Service
You have chosen a <GL:partner_determination_procedure>partner
determination procedure</> that is not valid for service processing.
The system issues an error message and will not allow you to continue with this transaction until the error is resolved.
Select a different partner determination procedure, if necessary using
the possible entries help.
Error message extract from SAP system. Copyright SAP SE.
IX038
- Partner determination procedure & is not allowed for Customer Service ?The SAP error message IX038, which states "Partner determination procedure & is not allowed for Customer Service," typically occurs in the context of SAP Customer Service (CS) when there is an issue with the partner determination procedure assigned to a service order or a related document.
Cause: Incorrect Partner Determination Procedure: The partner determination procedure assigned to the customer service document (like service orders, notifications, etc.) may not be configured correctly or may not be allowed for the specific transaction type. Missing Configuration: The partner determination procedure may not be set up for the specific customer service scenario you are working with. Transaction Type Restrictions: The transaction type being used may not support the partner determination procedure that is currently assigned.
Solution: Check Partner Determination Procedure: Go to the configuration settings in SAP (Transaction SPRO). Navigate to Customer Service > Basic Settings > Partner Determination. Verify that the partner determination procedure assigned to your service order or notification is
Get instant SAP help. Sign up for our Free Essentials Plan.
IX037
Partner determ. procedure & not allowed for Plant Maintenance
What causes this issue? You have chosen a <GL:partner_determination_procedure>partner determination procedure</> that is not valid for Pl...
IX036
Same partner entered twice in partner function
Self-Explanatory Message Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of...
IX039
Partner determ. procedure & not allowed for Quality Management
What causes this issue? You have chosen a <GL:partner_determination_procedure>partner determination procedure</> that is not valid for Qu...
IX040
Service hours start date must be before the end date
Self-Explanatory Message Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of...
Click on this link to search all SAP messages.