How To Fix IX038 - Partner determination procedure & is not allowed for Customer Service

SAP Error Message - Details

• Message type: E = Error

• Message class: IX - Messages for Service Processing

• Message number: 038

• Message text: Partner determination procedure & is not allowed for Customer Service

What causes this issue?

You have chosen a <GL:partner_determination_procedure>partner
determination procedure</> that is not valid for service processing.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Select a different partner determination procedure, if necessary using
the possible entries help.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IX038 - Partner determination procedure & is not allowed for Customer Service ?

  The SAP error message IX038, which states "Partner determination procedure & is not allowed for Customer Service," typically occurs in the context of SAP Customer Service (CS) when there is an issue with the partner determination procedure assigned to a service order or a related document.
  Cause:
  
  Incorrect Partner Determination Procedure: The partner determination procedure assigned to the customer service document (like service orders, notifications, etc.) may not be configured correctly or may not be allowed for the specific transaction type.
  Missing Configuration: The partner determination procedure may not be set up for the specific customer service scenario you are working with.
  Transaction Type Restrictions: The transaction type being used may not support the partner determination procedure that is currently assigned.
  
  Solution:
  
  
  Check Partner Determination Procedure:
  
  Go to the configuration settings in SAP (Transaction SPRO).
  Navigate to Customer Service > Basic Settings > Partner Determination.
  Verify that the partner determination procedure assigned to your service order or notification is correct and is allowed for the transaction type you are using.
  
  
  
  Assign the Correct Procedure:
  
  If the current partner determination procedure is not appropriate, you may need to assign a different one that is allowed for the Customer Service transaction type.
  Ensure that the partner roles (like sold-to party, service partner, etc.) are correctly defined in the partner determination procedure.
  
  
  
  Check Transaction Type Settings:
  
  Ensure that the transaction type you are using is configured to allow the partner determination procedure.
  You can check this in the configuration settings under the relevant transaction type settings.
  
  
  
  Testing:
  
  After making changes, test the process again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP Help documentation for detailed information on partner determination procedures and their configuration.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for configuration, IW31 for creating service orders, and IW21 for creating service notifications.
  User Roles: Ensure that the user has the necessary authorizations to access and modify partner determination settings.
  
  If the issue persists after checking the above points, it may be beneficial to consult with your SAP support team or refer to SAP Notes for any specific patches or updates related to this error.