How To Fix IW355 - Internal error occurred (IPHAS)

SAP Error Message - Details

• Message type: E = Error

• Message class: IW - Order Processing

• Message number: 355

• Message text: Internal error occurred (IPHAS)

What causes this issue?

When saving, the system defined an internal error.

System Response

The system has corrected the error internally and has now regained a
stable status.

How to fix this error?

Inform SAP AG of which activities you performed on the order before you
saved it.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IW355 - Internal error occurred (IPHAS) ?

  The SAP error message IW355, which states "Internal error occurred (IPHAS)," typically indicates that there is an issue within the SAP system related to the maintenance processing or the internal handling of the maintenance order. This error can arise from various underlying causes, including data inconsistencies, configuration issues, or problems with the underlying database.
  Possible Causes:
  
  Data Inconsistencies: There may be inconsistencies in the data related to the maintenance order or the equipment.
  Configuration Issues: Incorrect configuration settings in the maintenance module can lead to internal errors.
  Database Issues: Problems with the database, such as corruption or connectivity issues, can trigger this error.
  User Authorizations: Lack of proper authorizations for the user trying to perform the action may also lead to this error.
  System Bugs: There may be bugs in the SAP system or specific patches that need to be applied.
  
  Solutions:
  
  
  Check for Data Inconsistencies:
  
  Review the maintenance order and related data for any inconsistencies or missing information.
  Use transaction codes like IW32 (Change Order) or IW33 (Display Order) to check the order details.
  
  
  
  Review Configuration Settings:
  
  Ensure that the configuration settings for the Plant Maintenance (PM) module are correctly set up.
  Check the configuration for maintenance plans, order types, and other related settings.
  
  
  
  Database Check:
  
  Perform a database consistency check to identify any potential issues.
  If necessary, consult with your database administrator to resolve any database-related problems.
  
  
  
  User Authorizations:
  
  Verify that the user has the necessary authorizations to perform the action that triggered the error.
  Check the user roles and profiles in transaction code SU01.
  
  
  
  SAP Notes and Patches:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error.
  Apply any necessary patches or updates to the SAP system.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  Provide them with detailed information about the error, including transaction codes, steps to reproduce the error, and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW31 (Create Order), IW32 (Change Order), IW33 (Display Order), and IW38 (Change PM Orders).
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review SAP documentation related to the Plant Maintenance module for best practices and troubleshooting tips.
  
  By following these steps, you should be able to diagnose and potentially resolve the IW355 error in your SAP system.