IW198 - Create a service package for external operation & &

SAP Error Message - Details

• Message type: E = Error

• Message class: IW - Order Processing

• Message number: 198

• Message text: Create a service package for external operation & &

What causes this issue?

You have planned that a service package should be created for operation
&V1& &V2& <DS:GLOS.control_key>(control key)</>.

System Response

The system has defined that no service package has yet been created for
this operation. For external operations, it is imperative that a
service package is created before the order is saved.

How to fix this error?

Create a service package for the operation, or change the control key
for the operation.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IW198 - Create a service package for external operation & & ?

  The SAP error message IW198, which states "Create a service package for external operation & &," typically occurs in the context of service management and maintenance processing. This error indicates that there is an attempt to create or process a service order that requires a service package for an external operation, but such a package has not been defined or is missing.
  Cause:
  
  Missing Service Package: The primary cause of this error is that the system cannot find a service package associated with the external operation specified in the service order.
  Configuration Issues: There may be configuration issues in the service management settings that prevent the system from recognizing or linking the external operation to a service package.
  Data Inconsistencies: There could be inconsistencies in the master data related to the service order or the external operation.
  
  Solution:
  
  
  Create a Service Package:
  
  Navigate to the relevant transaction in SAP (usually through the Service Order or Service Management module).
  Create a new service package that corresponds to the external operation you are trying to process. Ensure that all necessary details are filled in correctly.
  
  
  
  Check Configuration:
  
  Review the configuration settings for service management in your SAP system. Ensure that the settings for external operations and service packages are correctly defined.
  You may need to consult with your SAP Basis or configuration team to verify that all necessary settings are in place.
  
  
  
  Review Master Data:
  
  Check the master data for the service order and the external operation. Ensure that all relevant fields are filled out correctly and that there are no missing links between the service order and the service package.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on creating service packages and managing external operations. This can provide additional context and steps that may be necessary.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. They can provide more detailed troubleshooting based on your specific system configuration and version.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW31 (Create Order), IW32 (Change Order), and IW33 (Display Order) to manage service orders effectively.
  SAP Notes: Check for any SAP Notes related to error IW198, as there may be specific patches or updates that address this issue.
  User Roles and Authorizations: Ensure that the user attempting to create or modify the service package has the necessary authorizations to perform these actions.
  
  By following these steps, you should be able to resolve the IW198 error and successfully create or manage service packages for external operations in SAP.