How To Fix ITS_P016 - GUI interface is not active; see transaction SICF

SAP Error Message - Details

• Message type: E = Error

• Message class: ITS_P - Web Gui Plug-In

• Message number: 016

• Message text: GUI interface is not active; see transaction SICF

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ITS_P016 - GUI interface is not active; see transaction SICF ?

  The SAP error message ITS_P016 indicates that the Internet Transaction Server (ITS) GUI interface is not active. This typically occurs when the necessary services for the ITS are not properly configured or activated in the SAP system.
  Cause:
  
  Service Not Activated: The ITS GUI service may not be activated in the SAP system.
  Configuration Issues: There may be configuration issues in the Internet Communication Framework (ICF) settings.
  Authorization Issues: The user may not have the necessary authorizations to access the ITS services.
  System Settings: The system may not be set up to handle GUI transactions over the web.
  
  Solution:
  To resolve the ITS_P016 error, follow these steps:
  
  
  Activate the Service:
  
  Go to transaction SICF in the SAP GUI.
  In the SICF transaction, navigate to the path for the ITS GUI service. This is usually found under the default_host node.
  Look for the service named sap/bc/gui/sap/its/webgui or similar.
  Right-click on the service and select Activate Service if it is not already activated.
  
  
  
  Check Service Status:
  
  Ensure that the service is active. You can do this by checking the status in the SICF transaction.
  If the service is already active, you may want to deactivate and then reactivate it to refresh the settings.
  
  
  
  Check Authorization:
  
  Ensure that the user has the necessary authorizations to access the ITS services. This may involve checking roles and profiles assigned to the user.
  
  
  
  Review ICF Settings:
  
  Check the ICF settings for any misconfigurations. Ensure that the necessary parameters are set correctly.
  
  
  
  Check for Errors in Logs:
  
  Review the system logs (transaction SM21) and the application logs (transaction SLG1) for any related error messages that could provide more context.
  
  
  
  Restart the Web Dispatcher (if applicable):
  
  If you are using a Web Dispatcher, consider restarting it to ensure that it picks up the latest configuration changes.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SICF: Used to manage ICF services.
  SM21: System log for checking system errors.
  SLG1: Application log for detailed error messages.
  
  
  
  Documentation: Refer to SAP Help documentation for more details on configuring and managing the Internet Transaction Server and ICF services.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to the ITS_P016 error.
  
  
  By following these steps, you should be able to resolve the ITS_P016 error and ensure that the GUI interface is active and functioning correctly.