How To Fix ITS127 - Total quota paged pool usage of all AGate processes of this host

SAP Error Message - Details

• Message type: E = Error

• Message class: ITS - Messages for Agent-Based ITS Monitor

• Message number: 127

• Message text: Total quota paged pool usage of all AGate processes of this host

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ITS127 - Total quota paged pool usage of all AGate processes of this host ?

  The SAP error message ITS127 indicates that the total quota for paged pool usage of all AGate processes on a host has been exceeded. This typically occurs in environments where the SAP Internet Transaction Server (ITS) is running, and it can lead to performance issues or service interruptions.
  Cause:
  The error is generally caused by the following factors:
  
  Memory Limitations: The Windows operating system has a limit on the amount of paged pool memory that can be allocated. When the total usage of paged pool memory by all AGate processes exceeds this limit, the error is triggered.
  High Load: A high number of concurrent users or transactions can lead to increased memory consumption.
  Memory Leaks: Inefficient coding or configuration issues in the AGate processes can lead to memory leaks, causing the paged pool to fill up over time.
  Configuration Settings: Incorrect configuration settings for the AGate processes or the underlying Windows server can also contribute to this issue.
  
  Solution:
  To resolve the ITS127 error, consider the following steps:
  
  
  Increase Paged Pool Size:
  
  You can increase the paged pool size by modifying the Windows registry. This involves changing the PagedPoolSize value in the registry. However, this should be done with caution and ideally under the guidance of a system administrator.
  The registry path is usually: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management.
  
  
  
  Optimize AGate Processes:
  
  Review the configuration of the AGate processes to ensure they are optimized for performance. This may include adjusting parameters related to memory usage.
  Check for any updates or patches for the AGate software that may address memory management issues.
  
  
  
  Monitor Memory Usage:
  
  Use monitoring tools to keep an eye on the memory usage of AGate processes. This can help identify trends and potential issues before they lead to errors.
  Tools like Windows Performance Monitor can be useful for tracking paged pool usage.
  
  
  
  Reduce Load:
  
  If possible, reduce the number of concurrent users or transactions to alleviate pressure on the memory resources.
  Consider load balancing or scaling out the infrastructure if high load is a consistent issue.
  
  
  
  Check for Memory Leaks:
  
  Investigate the AGate processes for any potential memory leaks. This may involve reviewing logs, analyzing performance metrics, and possibly debugging the application.
  
  
  
  Restart AGate Processes:
  
  As a temporary measure, restarting the AGate processes can free up memory and resolve the issue until a more permanent solution is implemented.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP Notes and documentation related to AGate and memory management for specific guidance and best practices.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  System Requirements: Ensure that your system meets the recommended hardware and software requirements for running SAP ITS effectively.
  
  Always ensure that you have proper backups and a recovery plan before making changes to system configurations or the registry. If the issue persists, consider reaching out to SAP support for further assistance.