How To Fix ITS085 - Double clicking an element opens the browser with URL

SAP Error Message - Details

• Message type: E = Error

• Message class: ITS - Messages for Agent-Based ITS Monitor

• Message number: 085

• Message text: Double clicking an element opens the browser with URL

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ITS085 - Double clicking an element opens the browser with URL ?

  The SAP error message ITS085 typically occurs in the context of SAP Internet Transaction Server (ITS) when a user double-clicks on an element in a web application, and the system attempts to open a URL in the browser. This behavior can be unexpected and may lead to confusion for users.
  Cause:
  The ITS085 error message is generally caused by the following factors:
  
  Configuration Issues: The ITS configuration may not be set up correctly, leading to improper handling of double-click events.
  Web Application Design: The web application may have elements that are not properly defined or are misconfigured, causing the double-click action to trigger a URL instead of the intended action.
  Browser Settings: Certain browser settings or extensions may interfere with how double-click events are processed.
  SAP GUI for HTML: If the application is designed for SAP GUI for HTML, it may not handle double-click events as expected.
  
  Solution:
  To resolve the ITS085 error, you can try the following solutions:
  
  
  Check Configuration:
  
  Review the configuration settings of the SAP Internet Transaction Server. Ensure that the settings for handling double-click events are correctly defined.
  Check the sapgui settings in the ITS configuration to ensure they are set up to handle the expected user interactions.
  
  
  
  Modify Web Application:
  
  If you have access to the web application code, review the event handling for the elements that are causing the issue. Ensure that double-click events are properly managed and do not inadvertently trigger URL navigation.
  
  
  
  Browser Compatibility:
  
  Test the application in different browsers to see if the issue persists. Sometimes, switching to a different browser can resolve the problem.
  Clear the browser cache and cookies, as these can sometimes cause unexpected behavior.
  
  
  
  User Training:
  
  If the double-click action is not intended to open a URL, provide training or documentation to users to inform them of the correct way to interact with the application.
  
  
  
  SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes or updates that address this specific issue. There may be patches or updates available that resolve the problem.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the context in which it occurs.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for ITS and web applications for more detailed configuration guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  Version Compatibility: Ensure that your SAP system and ITS version are compatible with the web browsers being used.
  
  By following these steps, you should be able to diagnose and resolve the ITS085 error message effectively.