How To Fix ITS037 - Average Web GUI request time

SAP Error Message - Details

• Message type: E = Error

• Message class: ITS - Messages for Agent-Based ITS Monitor

• Message number: 037

• Message text: Average Web GUI request time

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ITS037 - Average Web GUI request time ?

  The SAP error message ITS037, which refers to "Average Web GUI request time," typically indicates that the average response time for requests made to the SAP Web GUI is exceeding acceptable thresholds. This can be a performance issue that affects user experience.
  Causes:
  
  Network Latency: High latency in the network can lead to slow response times.
  Server Performance: The SAP application server may be under heavy load, leading to slow processing times.
  Database Performance: Slow database queries or locks can delay the response time.
  Configuration Issues: Incorrect configuration of the SAP Web Dispatcher or Internet Transaction Server (ITS) can lead to performance bottlenecks.
  Resource Contention: Insufficient resources (CPU, memory) on the server can lead to delays.
  Inefficient Code: Custom ABAP code or inefficient queries can slow down the processing time.
  
  Solutions:
  
  Monitor Performance: Use transaction codes like ST03N (Workload Analysis) and ST06 (Operating System Monitor) to analyze performance metrics.
  Optimize Network: Check network performance and optimize it if necessary. This may include checking bandwidth, latency, and packet loss.
  Server Tuning: Ensure that the SAP application server is properly tuned. This may involve adjusting parameters in the instance profile or increasing resources.
  Database Optimization: Analyze and optimize database performance. This may include indexing, query optimization, and checking for locks.
  Review Configuration: Check the configuration of the Web Dispatcher and ITS to ensure they are set up correctly for optimal performance.
  Code Review: Review custom ABAP code for inefficiencies and optimize where necessary.
  Load Balancing: If applicable, implement load balancing to distribute the load evenly across multiple servers.
  
  Related Information:
  
  SAP Notes: Check for relevant SAP Notes that may address specific performance issues related to the Web GUI or ITS.
  SAP Community: Engage with the SAP Community for insights and shared experiences from other users facing similar issues.
  Performance Monitoring Tools: Consider using SAP Solution Manager or other performance monitoring tools to gain deeper insights into system performance.
  
  By addressing the underlying causes and implementing the suggested solutions, you can improve the average request time for the SAP Web GUI and enhance overall user experience.