How To Fix /ISDFPS/ACCMSG071 - E-mail was not sent to budget manager

SAP Error Message - Details

• Message type: E = Error

• Message class: /ISDFPS/ACCMSG -

• Message number: 071

• Message text: E-mail was not sent to budget manager

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ISDFPS/ACCMSG071 - E-mail was not sent to budget manager ?

  The SAP error message /ISDFPS/ACCMSG071 indicating that "E-mail was not sent to budget manager" typically arises in the context of the SAP Public Sector Management (PSM) module, particularly when dealing with budget management and notifications.
  Cause:
  
  Email Configuration Issues: The system may not be properly configured to send emails. This could be due to missing SMTP settings or incorrect email addresses.
  User Master Data: The budget manager's user profile may not have a valid email address or the email address may be incorrectly formatted.
  Authorization Issues: The user or the system may lack the necessary authorizations to send emails.
  System Errors: There could be temporary issues with the SAP system or the email server that prevent the email from being sent.
  Inactive Email Address: The email address associated with the budget manager may be inactive or not reachable.
  
  Solution:
  
  
  Check Email Configuration:
  
  Ensure that the SMTP settings are correctly configured in the SAP system. This can typically be done in transaction SCOT (SAPconnect Administration).
  Verify that the email server is operational and reachable from the SAP system.
  
  
  
  Verify User Master Data:
  
  Go to transaction SU01 and check the user profile of the budget manager. Ensure that a valid email address is entered in the "Address" tab.
  Make sure that the email address is correctly formatted and active.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to send emails. This may involve checking roles and profiles assigned to the user.
  
  
  
  Review System Logs:
  
  Check the system logs for any errors related to email sending. You can use transaction SLG1 to view application logs and look for any relevant entries.
  
  
  
  Test Email Functionality:
  
  You can perform a test to send an email from the SAP system to ensure that the email functionality is working. This can be done using transaction SOST to view the status of sent emails.
  
  
  
  Contact IT Support:
  
  If the issue persists, it may be necessary to contact your IT support team or SAP Basis team to investigate further, especially if there are server-side issues.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SCOT: SAPconnect Administration
  SU01: User Maintenance
  SOST: Send Requests
  SLG1: Application Log
  
  
  
  Documentation: Refer to SAP Help documentation for more details on configuring email settings and troubleshooting email issues in SAP.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  
  By following these steps, you should be able to identify and resolve the issue causing the email not to be sent to the budget manager.