How To Fix IS017 - Inconsistency in status management for serial number & &

SAP Error Message - Details

• Message type: E = Error

• Message class: IS - Equipment management

• Message number: 017

• Message text: Inconsistency in status management for serial number & &

What causes this issue?

<GL:serial_number>Serial number</> &V1& &V2& has a status combination
that is inconsistent.

System Response

INCLUDE 'KEINE-VERARBEITUNG' OBJECT DOKU ID TX LANGUAGE E

How to fix this error?

Maintain the status entries for serial numbers &V1& &V2& using the
serial number maintenance transactions.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IS017 - Inconsistency in status management for serial number & & ?

  The SAP error message IS017, which indicates "Inconsistency in status management for serial number & &," typically arises in the context of managing serial numbers in SAP systems, particularly in modules like SAP MM (Materials Management) or SAP SD (Sales and Distribution). This error suggests that there is a mismatch or inconsistency in the status of a serial number in the system.
  Causes:
  
  Status Inconsistency: The serial number may have conflicting statuses in different transactions or documents. For example, it might be marked as "in use" in one document while being "available" in another.
  Data Corruption: There could be data integrity issues in the database, leading to inconsistencies in the status records for the serial number.
  Incorrect Configuration: The configuration settings for serial number management may not be set up correctly, leading to issues when processing transactions.
  Transaction Errors: Errors during previous transactions involving the serial number (e.g., goods movements, sales orders) may not have been properly recorded, leading to inconsistencies.
  
  Solutions:
  
  Check Serial Number Status: Use transaction codes like IQ03 (Display Serial Number) to check the current status of the serial number in question. Look for any discrepancies in the status.
  Review Related Documents: Investigate any related documents (e.g., delivery, sales order, or purchase order) that might be affecting the status of the serial number. Ensure that all transactions are consistent and correctly processed.
  Correct Data: If you find inconsistencies, you may need to correct the data manually or through a background job, depending on the nature of the inconsistency.
  Reprocess Transactions: If the error occurred due to a failed transaction, try reprocessing the transaction after correcting any underlying issues.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error. There may be patches or updates that resolve known issues.
  Configuration Review: Review the configuration settings for serial number management in your SAP system to ensure they are set up correctly.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IQ01 (Create Serial Number), IQ02 (Change Serial Number), and IQ03 (Display Serial Number).
  SAP Documentation: Refer to SAP Help documentation for detailed information on serial number management and status handling.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP experts who can provide deeper insights into the problem.
  
  By following these steps, you should be able to identify the cause of the IS017 error and implement a solution to resolve the inconsistency in status management for the serial number.