How To Fix IM711 - User &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: IM - Maintenance notifications

• Message number: 711

• Message text: User &1 does not exist

What causes this issue?

You entered a user that does not exist with this identification in the
system.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check your entry. If you made the wrong entry by mistake, overtype the
field with correct number. If you do not know the correct number, select
the desired user using the possible entries function to help you.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IM711 - User &1 does not exist ?

  The SAP error message IM711 ("User &1 does not exist") typically occurs when a user tries to perform an action in the SAP system that requires a valid user account, but the specified user does not exist in the system. This can happen in various contexts, such as during transaction processing, report execution, or when accessing certain functionalities.
  Causes:
  
  User Not Created: The user account has not been created in the SAP system.
  User Deactivation: The user account exists but has been deactivated or locked.
  Incorrect User ID: The user ID entered is incorrect or misspelled.
  Authorization Issues: The user may not have the necessary authorizations to perform the action, leading to the system not recognizing the user.
  Client-Specific Issues: The user may exist in a different client within the SAP system but not in the current client.
  
  Solutions:
  
  
  Check User Existence:
  
  Use transaction code SU01 to check if the user exists. Enter the user ID and see if the user profile is displayed.
  
  
  
  Create User:
  
  If the user does not exist, create a new user using transaction code SU01. Ensure to fill in all required fields and assign appropriate roles and authorizations.
  
  
  
  Unlock/Reactivate User:
  
  If the user exists but is locked or inactive, unlock or reactivate the user account using transaction code SU01. Check the "Lock" status and make necessary changes.
  
  
  
  Verify User ID:
  
  Double-check the user ID for any typos or errors. Ensure that the correct user ID is being used.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to perform the action. This can be checked using transaction code SU53 after the error occurs, which shows the last authorization check.
  
  
  
  Client Check:
  
  Ensure that you are in the correct client. Users can be client-specific, so verify that the user exists in the current client.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU53: Display Authorization Check
  SU10: Mass User Maintenance
  
  
  User Roles and Profiles: Ensure that the user has the necessary roles assigned to perform the required actions.
  SAP Notes: Check SAP Notes for any known issues or patches related to user management and authorization errors.
  
  If the issue persists after following these steps, it may be necessary to consult with your SAP Basis team or system administrator for further investigation.