How To Fix IKB010 - Enter solution number

IKB010 - Overview

• Message type: E = Error

• Message class: IKB - Knowledge base

• Message number: 010

• Message text: Enter solution number

What causes this issue?

Solution number field does not contain any data.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Please enter a valid solution number.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

IKB010 - Details

• The SAP error message IKB010 "Enter solution number" typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with service management or incident management. This error indicates that the system expects a solution number to be entered, but it has not been provided.
  
  Cause:
  
  Missing Solution Number: The most common cause of this error is that the user is trying to perform an action that requires a solution number, but they have not entered one.
  Incorrect Configuration: There may be configuration issues in the SAP system that prevent the solution number from being recognized or retrieved.
  User Permissions: The user may not have the necessary permissions to access or view the solution numbers.
  
  
  Solution:
  
  Enter a Solution Number: The immediate solution is to ensure that you enter a valid solution number in the required field. This number should correspond to an existing solution in the system.
  Check for Existing Solutions: If