How To Fix IHC228 - Reset of item &1/&2 in the account management system failed

SAP Error Message - Details

• Message type: E = Error

• Message class: IHC - IHC Messages

• Message number: 228

• Message text: Reset of item &1/&2 in the account management system failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message IHC228 - Reset of item &1/&2 in the account management system failed ?

  The SAP error message IHC228, which states "Reset of item &1/&2 in the account management system failed," typically occurs in the context of the SAP Intercompany Holding (IHC) module. This error indicates that there was an issue when trying to reset a specific item in the account management system, which could be due to various reasons.
  Possible Causes:
  
  Data Integrity Issues: There may be inconsistencies or missing data in the account management system that prevent the reset from being processed.
  Configuration Errors: Incorrect configuration settings in the IHC module or related components can lead to this error.
  Authorization Issues: The user attempting to perform the reset may not have the necessary authorizations to execute the action.
  System Locking: The item may be locked by another process or user, preventing the reset from being completed.
  Technical Errors: There could be underlying technical issues, such as database problems or system bugs.
  
  Solutions:
  
  Check Data Integrity: Review the data associated with the item in question. Ensure that all necessary fields are populated and that there are no inconsistencies.
  Review Configuration: Verify the configuration settings in the IHC module. Ensure that all settings are correctly defined and aligned with business processes.
  Authorization Check: Ensure that the user has the appropriate authorizations to perform the reset. This may involve checking user roles and permissions.
  Unlock the Item: If the item is locked, identify the process or user that is holding the lock and resolve the issue. This may involve waiting for the lock to be released or contacting the user.
  Technical Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific guidance or patches related to the IHC228 error. SAP frequently updates its knowledge base with solutions for common issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes in the IHC module that may help in troubleshooting, such as transaction codes for account management or error logs.
  Documentation: Review the official SAP documentation for the IHC module to understand the expected behavior and configuration settings.
  
  If the problem continues after trying the above solutions, it may be beneficial to engage with SAP support for a more in-depth analysis of the issue.