How To Fix IDMX108 - Unexpected error occurred when retrieving approval number

SAP Error Message - Details

• Message type: E = Error

• Message class: IDMX - Localization Mexico - Digital Invoice

• Message number: 108

• Message text: Unexpected error occurred when retrieving approval number

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message IDMX108 - Unexpected error occurred when retrieving approval number ?

  The SAP error message IDMX108, which states "Unexpected error occurred when retrieving approval number," typically indicates an issue related to the approval process in the SAP system, particularly in the context of the SAP Identity Management (IdM) module. This error can arise due to various reasons, including configuration issues, system connectivity problems, or data inconsistencies.
  Possible Causes:
  
  Configuration Issues: Incorrect configuration settings in the Identity Management system can lead to errors when trying to retrieve approval numbers.
  Database Connectivity: Problems with the database connection or issues with the database itself can prevent the system from retrieving necessary data.
  Data Inconsistencies: Missing or corrupted data in the approval workflow can cause the system to fail when trying to access approval numbers.
  System Performance: High load on the system or performance issues can lead to timeouts or unexpected errors.
  Authorization Issues: The user or process attempting to retrieve the approval number may not have the necessary permissions.
  
  Solutions:
  
  Check Configuration: Review the configuration settings in the SAP IdM system to ensure they are set up correctly. Pay special attention to the approval workflow settings.
  Database Health Check: Verify the health of the database and ensure that it is accessible. Check for any connectivity issues or errors in the database logs.
  Data Validation: Look for any inconsistencies or missing data in the approval workflow. Ensure that all necessary records are present and correctly configured.
  System Monitoring: Monitor system performance and check for any bottlenecks or resource constraints that may be affecting the IdM processes.
  User Permissions: Ensure that the user or service account attempting to retrieve the approval number has the appropriate permissions and roles assigned.
  Logs and Traces: Check the SAP application logs and traces for more detailed error messages that can provide additional context about the issue.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Documentation: Review the official SAP documentation for Identity Management to understand the approval process and any related configurations.
  Community Forums: Engage with the SAP Community or forums where other users may have encountered similar issues and can share their solutions.
  
  If the issue persists after trying the above solutions, it may be necessary to escalate the problem to SAP support for further assistance.