How To Fix ICLCUST720 - Fault: &1, internal claim type: &2: Permitted cause of loss

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 720

• Message text: Fault: &1, internal claim type: &2: Permitted cause of loss

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST720 - Fault: &1, internal claim type: &2: Permitted cause of loss ?

  The SAP error message ICLCUST720 typically relates to issues in the configuration of claims management within the SAP system, particularly in the context of insurance or financial services. This error indicates that there is a problem with the permitted cause of loss for a specific internal claim type.
  Cause:
  The error message ICLCUST720 is triggered when the system encounters a situation where the specified cause of loss is not permitted for the given internal claim type. This can happen due to several reasons, including:
  
  Configuration Issues: The internal claim type may not be properly configured to allow the specified cause of loss.
  Data Entry Errors: The user may have entered an invalid cause of loss that does not match the predefined list for that claim type.
  Missing Master Data: The necessary master data for the claim type or cause of loss may be incomplete or missing.
  Business Rules: There may be specific business rules that restrict certain causes of loss for particular claim types.
  
  Solution:
  To resolve the ICLCUST720 error, you can take the following steps:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for claims management in SAP.
  Verify that the internal claim type is correctly configured to include the specified cause of loss.
  Ensure that the cause of loss is defined and linked to the appropriate claim type.
  
  
  
  Review Data Entry:
  
  Double-check the data entered for the claim to ensure that the cause of loss is valid and matches the allowed values for the internal claim type.
  
  
  
  Update Master Data:
  
  If the cause of loss is missing from the master data, you may need to add it or update the existing configuration to include it.
  
  
  
  Consult Business Rules:
  
  Review any business rules or policies that may restrict the use of certain causes of loss for specific claim types. Adjust the configuration if necessary to align with business requirements.
  
  
  
  Testing:
  
  After making changes, test the claim entry process again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for claims management to understand the configuration settings and business rules related to causes of loss and claim types.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on resolving this error.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert who specializes in claims management.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the ICLCUST720 error in your SAP system.