How To Fix ICLCUST021 - Capture category &1 priority &2: Question sequence &3 not defined

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 021

• Message text: Capture category &1 priority &2: Question sequence &3 not defined

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Delete the entry, or create question sequence &V3&.
INCLUDE ISIS_PENCIL OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST021 - Capture category &1 priority &2: Question sequence &3 not defined ?

  The SAP error message ICLCUST021 typically occurs in the context of the SAP Insurance module, particularly when dealing with the configuration of questions in the capture category for insurance-related processes. This error indicates that a specific question sequence is not defined for a given capture category and priority.
  Cause:
  The error message is triggered when:
  
  A capture category is being processed, but the system cannot find a corresponding question sequence defined for the specified priority.
  The configuration for the question sequence may be incomplete or missing in the system.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for the capture categories in the SAP system.
  Ensure that the question sequence for the specified capture category and priority is defined correctly.
  
  
  
  Define Question Sequence:
  
  If the question sequence is not defined, you will need to create it. This can typically be done in the customizing settings of the SAP system.
  Go to the relevant transaction (often in SPRO) and define the question sequence for the capture category and priority in question management.
  
  
  
  Review Dependencies:
  
  Ensure that all dependencies related to the capture category and question sequence are correctly set up. This includes checking if the question sequence is active and properly linked to the capture category.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to ensure that the error no longer occurs.
  
  
  
  Consult Documentation:
  
  If you are unsure about the configuration steps, refer to the SAP documentation or help resources specific to the Insurance module for detailed guidance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (for configuration) or other relevant transaction codes specific to the Insurance module.
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address the issue.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting with an SAP expert who specializes in the Insurance module.
  
  By following these steps, you should be able to resolve the ICLCUST021 error and ensure that your capture categories and question sequences are correctly configured.