How To Fix ICL2015 - New insured person cannot be changed until you save

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 015

• Message text: New insured person cannot be changed until you save

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2015 - New insured person cannot be changed until you save ?

  The SAP error message ICL2015 typically occurs in the context of the SAP Claims Management module, particularly when dealing with insurance claims. This error indicates that you are trying to change the details of a new insured person before saving the current transaction. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Unsaved Changes: The system requires that any changes made to the current transaction must be saved before you can make changes to the insured person's details.
  Transaction State: The system is in a state where it does not allow modifications to certain fields until the current transaction is saved.
  Data Integrity: This restriction is in place to maintain data integrity and ensure that all necessary information is captured before proceeding with further modifications.
  
  Solution:
  
  Save the Current Transaction: Before attempting to change the insured person's details, ensure that you save the current transaction. Look for a "Save" button or use the appropriate keyboard shortcut (often Ctrl + S).
  Check for Required Fields: Ensure that all required fields in the current transaction are filled out correctly before saving.
  Review the Workflow: If you are in a multi-step workflow, ensure that you are following the correct sequence of steps as defined by your organization’s processes.
  Refresh the Screen: After saving, refresh the screen or navigate back to the insured person's details to make the necessary changes.
  Consult Documentation: If the issue persists, refer to your organization's SAP documentation or user manuals for specific instructions related to your version of SAP.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its system, and there may be specific notes addressing this error.
  User Permissions: Ensure that you have the necessary permissions to make changes to insured person details. Sometimes, restrictions can be due to user roles and authorizations.
  Training and Support: If you are unfamiliar with the process, consider reaching out to your SAP support team or attending training sessions to better understand the Claims Management module.
  
  If you continue to experience issues after following these steps, it may be beneficial to contact your SAP support team for further assistance.