How To Fix ICL210 - Changes to claimant are not permitted

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 210

• Message text: Changes to claimant are not permitted

What causes this issue?

You tried to change the claimant. This is not permitted, as the
subclaim has already been created.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Create a new subclaim for the required claimant.
If you no longer require the subclaim that you have already created,
set its status to <ZK>No Claim Made</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL210 - Changes to claimant are not permitted ?

  The SAP error message ICL210 ("Changes to claimant are not permitted") typically occurs in the context of the SAP Claims Management module, particularly when dealing with insurance claims or similar processes. This error indicates that there are restrictions on modifying certain details related to the claimant after a specific point in the claims process.
  Cause:
  
  Status of the Claim: The claim may be in a status that does not allow changes to the claimant information. For example, if the claim has already been processed or finalized, changes may be restricted.
  Configuration Settings: The system may be configured to prevent changes to claimant details once certain actions have been taken (e.g., payment processing, claim approval).
  Data Integrity: To maintain data integrity and avoid inconsistencies, the system may restrict changes to critical fields like claimant information after certain events.
  
  Solution:
  
  Check Claim Status: Review the status of the claim. If it is in a finalized state, you may need to create a new claim or follow a specific process to amend the claimant information.
  Consult Configuration: If you have access, check the configuration settings in the Claims Management module to understand the rules governing changes to claimant information. This may require assistance from a system administrator or SAP consultant.
  Use Alternative Processes: If changes are necessary, consider using alternative processes such as creating a new claim or using a specific transaction designed for amendments, if available.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting the SAP Help Portal for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide guidance on handling claimant changes.
  Documentation: Review the SAP documentation for the Claims Management module to understand the rules and processes related to claimant information.
  User Roles and Permissions: Ensure that the user attempting to make changes has the appropriate permissions to modify claimant information, as restrictions may also be role-based.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.