How To Fix IBRO815 - Activation of agency collections not possible as field ALTBROK active

SAP Error Message - Details

• Message type: E = Error

• Message class: IBRO - Broker Collections Message Class

• Message number: 815

• Message text: Activation of agency collections not possible as field ALTBROK active

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message IBRO815 - Activation of agency collections not possible as field ALTBROK active ?

  The SAP error message IBRO815 indicates that the activation of agency collections is not possible because the field ALTBROK (Alternative Broker) is active. This typically occurs in the context of managing agency collections in SAP, particularly in the Insurance or Financial Services modules.
  Cause:
  The error arises when the system detects that the ALTBROK field is active in the configuration or data settings, which prevents the activation of agency collections. This can happen due to:
  
  Configuration Settings: The system may have been configured to use alternative brokers, which conflicts with the agency collections setup.
  Data Inconsistencies: There may be existing data entries that are not compatible with the agency collections feature.
  Business Rules: The business rules defined in the system may require that certain conditions be met before agency collections can be activated.
  
  Solution:
  To resolve the IBRO815 error, you can follow these steps:
  
  
  Check Configuration:
  
  Navigate to the configuration settings related to agency collections and alternative brokers.
  Ensure that the settings for ALTBROK are appropriate for your business process. If agency collections are to be used, consider deactivating the ALTBROK field if it is not needed.
  
  
  
  Review Data Entries:
  
  Check the master data and transaction data for any entries that may be using the ALTBROK field.
  If there are entries that are not compatible with agency collections, you may need to adjust or remove them.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to agency collections and alternative brokers to understand the implications of the settings.
  
  
  
  Testing:
  
  After making changes, test the activation of agency collections again to ensure that the error is resolved.
  
  
  
  Seek Support:
  
  If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert who can provide more tailored assistance based on your specific configuration and business processes.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Transaction Codes: Familiarize yourself with transaction codes related to agency collections and broker management, such as IBRO (for agency collections) and other related transactions.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the IBRO815 error and implement a solution to activate agency collections successfully.