How To Fix /IAM/OBJECT_INT024 - Digital signature is not possible because PDF generation failed

SAP Error Message - Details

• Message type: E = Error

• Message class: /IAM/OBJECT_INT -

• Message number: 024

• Message text: Digital signature is not possible because PDF generation failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IAM/OBJECT_INT024 - Digital signature is not possible because PDF generation failed ?

  The SAP error message /IAM/OBJECT_INT024 Digital signature is not possible because PDF generation failed typically occurs when there is an issue with generating a PDF document that is required for the digital signature process. This error can arise in various contexts, such as when trying to sign documents in SAP systems that utilize the SAP Document Management System (DMS) or other related functionalities.
  Causes:
  
  
  PDF Generation Issues: The most common cause is a failure in the PDF generation process. This could be due to:
  
  Incorrect configuration of the PDF generation settings.
  Missing or incompatible PDF generation software or libraries.
  Insufficient system resources (memory, disk space) to generate the PDF.
  Errors in the data being processed that prevent successful PDF creation.
  
  
  
  Authorization Issues: The user may not have the necessary authorizations to generate PDFs or to access the required data.
  
  
  System Configuration: Incorrect settings in the SAP system related to document handling or output management.
  
  
  Network Issues: If the PDF generation relies on external services or systems, network issues could prevent successful communication.
  
  
  Solutions:
  
  
  Check PDF Generation Configuration:
  
  Verify the settings for PDF generation in the SAP system. Ensure that the necessary components are correctly configured.
  Check if the required PDF generation software (like Adobe Document Services) is installed and properly configured.
  
  
  
  Review Logs:
  
  Check the application logs (transaction SLG1) for any detailed error messages related to PDF generation. This can provide insights into what went wrong.
  
  
  
  Test PDF Generation:
  
  Try generating a PDF manually to see if the issue persists. This can help isolate whether the problem is with the specific document or a broader issue with PDF generation.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to perform PDF generation and digital signing.
  
  
  
  System Resources:
  
  Monitor system resources to ensure there is enough memory and disk space available for PDF generation.
  
  
  
  Update Software:
  
  Ensure that your SAP system and any related components are up to date with the latest patches and updates.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  SAP Documentation: Review the official SAP documentation related to PDF generation and digital signatures for any specific requirements or configurations.
  Community Forums: Check SAP Community forums for similar issues and solutions shared by other users.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SOST (for output management) and SLG1 (for application logs) to help diagnose the issue.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the error message.