How To Fix HRPAYDEE2836 - 550003014 No communication with Zobel possible

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPAYDEE2 - Message Class ELStAM Procedure

• Message number: 836

• Message text: 550003014 No communication with Zobel possible

What causes this issue?

The entire procedure note from the clearing house is as follows:
<LS>550003014 Not possible to communicate with ZObEL.</>
Additional text from the clearing house: "This results in a default ZID,
meaning that the data cannot be retrieved since the sender could not be
determined."
When processing the data, there was an error at the clearing house when
querying the database with the employer tax numbers (ZObEL ID).

System Response

None

How to fix this error?

Specify the transfer ticket to clarify with the clearing house whether
the notifications have been processed. Depending on this, you need to
send the notifications (registrations/deregistrations) again, or
generate changes of registration:
Send again
Delete the relevant notifications Then create, collect and send them
again.
Change of registration
Generate a change of registration for the relevant employee and send it.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRPAYDEE2836 - 550003014 No communication with Zobel possible ?

  The SAP error message HRPAYDEE2836 with the code "550003014 No communication with Zobel possible" typically indicates a communication issue between the SAP system and an external system or service, in this case, a system or service referred to as "Zobel." This could be related to various factors, including network issues, configuration problems, or service availability.
  Possible Causes:
  
  Network Issues: There may be a network connectivity problem preventing the SAP system from reaching the Zobel system.
  Service Unavailability: The Zobel service may be down or not running, leading to communication failures.
  Configuration Errors: Incorrect configuration settings in the SAP system or the Zobel system could lead to communication issues.
  Firewall or Security Settings: Firewalls or security settings may be blocking the communication between the two systems.
  Incorrect Endpoint: The endpoint or URL configured for the Zobel service may be incorrect.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the SAP system can reach the Zobel system. You can use tools like ping or traceroute to test connectivity.
  Verify Service Status: Check if the Zobel service is up and running. If it is down, you may need to restart it or contact the relevant support team.
  Review Configuration Settings: Verify the configuration settings in both the SAP system and the Zobel system. Ensure that all parameters are correctly set.
  Check Firewall Settings: Review firewall rules and security settings to ensure that they allow communication between the SAP system and the Zobel system.
  Validate Endpoint: Confirm that the endpoint or URL used to connect to the Zobel service is correct and accessible.
  Consult Logs: Check the application logs in both the SAP system and the Zobel system for any additional error messages or clues that could help diagnose the issue.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the documentation for both the SAP system and the Zobel system for any specific integration guidelines or troubleshooting tips.
  Support: If the issue persists after trying the above solutions, consider reaching out to your internal IT support team or SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the communication issue between the SAP system and the Zobel system.