How To Fix HL216 - The HTML display of the online help is not supported by KP

SAP Error Message - Details

• Message type: E = Error

• Message class: HL - IWB: Help Links

• Message number: 216

• Message text: The HTML display of the online help is not supported by KP

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HL216 - The HTML display of the online help is not supported by KP ?

  The SAP error message HL216 indicates that the HTML display of the online help is not supported by the specific transaction or application you are using (in this case, KP, which typically refers to the "Cost Planning" module in SAP). This error can occur for several reasons, and here are some potential causes, solutions, and related information:
  Causes:
  
  Missing HTML Help Files: The HTML help files required for the online help might not be installed or configured correctly in your SAP system.
  Transaction Limitations: The specific transaction (KP) may not have HTML help available, as not all transactions in SAP have comprehensive online help.
  System Configuration: The system may not be configured to support HTML help, or the necessary settings may not be enabled.
  Browser Compatibility: The browser being used to access the help may not be compatible with the HTML help format.
  
  Solutions:
  
  
  Check Help Configuration:
  
  Ensure that the HTML help is properly configured in your SAP system. You can check the settings in transaction SICF (Internet Communication Framework) to see if the help service is active.
  
  
  
  Install Missing Help Files:
  
  If the HTML help files are missing, you may need to install or update them. This can often be done through the SAP GUI or by downloading the necessary files from the SAP Service Marketplace.
  
  
  
  Use Alternative Help:
  
  If HTML help is not available for the transaction, consider using the standard SAP GUI help (F1) or accessing the SAP Help Portal online for documentation related to the transaction.
  
  
  
  Check Browser Settings:
  
  Ensure that your browser settings allow for the display of HTML content. You may also try using a different browser or updating your current browser to the latest version.
  
  
  
  Contact SAP Support:
  
  If the issue persists, consider reaching out to SAP support for assistance. They may provide patches or updates that resolve the issue.
  
  
  
  Related Information:
  
  SAP Help Portal: You can access the SAP Help Portal for comprehensive documentation and guides related to various SAP modules and transactions.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message. You can search for notes in the SAP Support Launchpad.
  Community Forums: Engage with the SAP Community or forums where other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to address the HL216 error and access the help resources you need for your SAP transactions.