How To Fix H2709 - Profile parameter eu/iwb/help_type is not maintained

SAP Error Message - Details

• Message type: E = Error

• Message class: H2 - KEN: Help Processor, Browser Startup, ...

• Message number: 709

• Message text: Profile parameter eu/iwb/help_type is not maintained

What causes this issue?

Profile parameter eu/iwb/help_type was not maintained.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the profile parameter maintenance settings and start Report
RSIWR_USER_HELP_VALUES_GET again.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message H2709 - Profile parameter eu/iwb/help_type is not maintained ?

  The SAP error message H2709 indicates that the profile parameter eu/iwb/help_type is not maintained in the system. This parameter is related to the configuration of the SAP system's help functionality, particularly for the Internet Web Application (IWB) framework.
  Cause:
  The error occurs when the system attempts to access help documentation or features that rely on the eu/iwb/help_type parameter, but it has not been set or is missing in the system profile. This can happen if the parameter was never configured, or if it was inadvertently removed or not properly set during system configuration.
  Solution:
  To resolve this error, you need to maintain the eu/iwb/help_type profile parameter. Here are the steps to do this:
  
  
  Access the Profile Parameters:
  
  Use transaction code RZ10 in the SAP GUI to access the profile parameters.
  
  
  
  Select the Profile:
  
  Choose the appropriate instance profile (e.g., the default profile or the specific instance profile you are working with).
  
  
  
  Edit the Profile:
  
  Click on the "Extended Maintenance" button to edit the profile parameters.
  
  
  
  Add the Parameter:
  
  Add the parameter eu/iwb/help_type and set its value. The value can typically be one of the following:
  
  0 - No help
  1 - Help via SAP Help Portal
  2 - Help via local documentation
  
  
  Choose the value that best fits your requirements.
  
  
  
  Save Changes:
  
  Save the changes to the profile.
  
  
  
  Restart the Instance:
  
  After making changes to the profile parameters, you will need to restart the SAP instance for the changes to take effect.
  
  
  
  Related Information:
  
  Documentation: You can refer to the SAP Help Portal or the SAP Notes for more detailed information on the eu/iwb/help_type parameter and its implications.
  SAP Notes: Check for any relevant SAP Notes that might provide additional context or updates regarding this parameter.
  System Configuration: Ensure that your system is properly configured to access help documentation, including any necessary connections to the SAP Help Portal if applicable.
  
  By following these steps, you should be able to resolve the H2709 error and ensure that the help functionality in your SAP system works as intended.