How To Fix H2707 - Help type &1 is not supported by platform &2

SAP Error Message - Details

• Message type: E = Error

• Message class: H2 - KEN: Help Processor, Browser Startup, ...

• Message number: 707

• Message text: Help type &1 is not supported by platform &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message H2707 - Help type &1 is not supported by platform &2 ?

  The SAP error message H2707, which states "Help type &1 is not supported by platform &2," typically occurs when there is an issue with the help system configuration in SAP. This error indicates that the help type specified (represented by &1) is not compatible with the platform or environment (represented by &2) you are using.
  Causes:
  
  Incompatible Help Type: The help type you are trying to access is not supported on the current platform. This can happen if the help type is specific to a different version of SAP or a different environment.
  Configuration Issues: There may be misconfigurations in the SAP system settings related to the help system.
  Missing Help Files: The required help files or documentation may not be installed or available in the system.
  Platform Limitations: Certain help types may not be available on specific platforms (e.g., SAP GUI vs. web-based interfaces).
  
  Solutions:
  
  Check Help Type Compatibility: Verify that the help type you are trying to use is supported on your current platform. You may need to consult SAP documentation or support for a list of supported help types.
  Update SAP System: Ensure that your SAP system is up to date. Sometimes, newer versions of SAP may support additional help types.
  Configuration Review: Review the configuration settings for the help system in your SAP environment. This may involve checking transaction codes like SICF (for Internet Communication Framework) or SE80 (for Object Navigator).
  Install Missing Help Files: If the required help files are missing, you may need to install or update them. This can often be done through the SAP Software Update Manager or by downloading the necessary files from the SAP Service Marketplace.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance. They can provide specific guidance based on your system configuration and version.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error. SAP Notes often contain patches or workarounds for known issues.
  Documentation: Review the official SAP documentation for your version to understand the supported help types and their configurations.
  Community Forums: Engage with the SAP community forums or user groups, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to diagnose and resolve the H2707 error in your SAP environment.