How To Fix H2216 - The HTML display of the online help is not supported by KP

SAP Error Message - Details

• Message type: E = Error

• Message class: H2 - KEN: Help Processor, Browser Startup, ...

• Message number: 216

• Message text: The HTML display of the online help is not supported by KP

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message H2216 - The HTML display of the online help is not supported by KP ?

  The SAP error message H2216, which states "The HTML display of the online help is not supported by KP," typically occurs when there is an issue with the online help system in SAP, particularly in the context of the Knowledge Provider (KP) component. This error can arise due to several reasons, including configuration issues, missing components, or compatibility problems.
  Causes:
  
  Missing or Incomplete Configuration: The Knowledge Provider (KP) may not be properly configured in your SAP system.
  HTML Help Not Installed: The HTML version of the online help may not be installed or activated in your SAP environment.
  Compatibility Issues: There may be compatibility issues between the version of SAP you are using and the online help system.
  Network Issues: If the online help is supposed to be fetched from an external source, network issues may prevent access.
  
  Solutions:
  
  
  Check Configuration:
  
  Ensure that the Knowledge Provider (KP) is correctly configured in your SAP system. You can check the configuration settings in transaction SPRO under the relevant section for Knowledge Provider.
  
  
  
  Install/Activate HTML Help:
  
  If the HTML help is not installed, you may need to install it. This can typically be done through the SAP Software Distribution Center or by contacting your SAP Basis team.
  
  
  
  Update SAP System:
  
  Ensure that your SAP system is up to date with the latest patches and updates. Sometimes, issues are resolved in newer versions.
  
  
  
  Check Network Settings:
  
  If the online help is being fetched from an external source, ensure that your network settings allow access to that source. Check for any firewall or proxy settings that may be blocking access.
  
  
  
  Use Alternative Help Formats:
  
  If HTML help is not available, consider using other formats of help documentation, such as PDF or printed manuals, until the issue is resolved.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. They may provide specific patches or guidance based on your system configuration.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to the Knowledge Provider and online help for any known issues or fixes.
  Documentation: Review the official SAP documentation for the Knowledge Provider to ensure that all necessary components are installed and configured correctly.
  Community Forums: Engage with the SAP Community or forums where other users may have encountered similar issues and can provide insights or solutions.
  
  By following these steps, you should be able to diagnose and resolve the H2216 error in your SAP system.