How To Fix GW731 - Gateway was closed

SAP Error Message - Details

• Message type: E = Error

• Message class: GW - Message Texts for Gateway

• Message number: 731

• Message text: Gateway was closed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message GW731 - Gateway was closed ?

  The SAP error message "GW731 Gateway was closed" typically indicates that the SAP Gateway service has been terminated or is not running properly. This can occur for various reasons, including system configuration issues, network problems, or resource limitations.
  Causes:
  
  Gateway Service Not Running: The SAP Gateway service may not be started or has crashed.
  Network Issues: There may be network connectivity problems between the client and the SAP server.
  Resource Limitations: The server may be running low on resources (CPU, memory), causing the Gateway to close.
  Configuration Issues: Incorrect configuration settings in the SAP system can lead to the Gateway being unable to function properly.
  Timeouts: Long-running processes may lead to timeouts, causing the Gateway to close connections.
  
  Solutions:
  
  
  Check Gateway Status:
  
  Use transaction code SMGW to check the status of the Gateway. Ensure that the Gateway is running.
  If it is not running, you can start it from this transaction.
  
  
  
  Restart the Gateway:
  
  If the Gateway is running but still causing issues, consider restarting it. This can often resolve temporary glitches.
  
  
  
  Check System Logs:
  
  Review the system logs (transaction SM21) and Gateway logs (transaction SMGW) for any error messages or warnings that could provide more context on why the Gateway was closed.
  
  
  
  Network Configuration:
  
  Ensure that there are no network issues preventing communication between the client and the SAP server. Check firewalls, routers, and network settings.
  
  
  
  Resource Monitoring:
  
  Monitor the server's resource usage (CPU, memory, disk space) to ensure that it is not overloaded. If necessary, optimize resource allocation or upgrade hardware.
  
  
  
  Configuration Review:
  
  Review the configuration settings in the SAP system, particularly those related to the Gateway. Ensure that they are set correctly.
  
  
  
  Check for Updates:
  
  Ensure that your SAP system is up to date with the latest patches and updates, as these can resolve known issues.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SMGW: Gateway Monitor
  SM21: System Log
  SM50: Process Overview
  SM66: Global Work Process Overview
  
  
  
  SAP Documentation: Refer to the official SAP documentation for more detailed information on Gateway configuration and troubleshooting.
  
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis team or contact SAP support for further assistance.