How To Fix FVD_CLI_CLOAN004 - Age is above the maximum permitted age at the time the policy expires

SAP Error Message - Details

• Message type: E = Error

• Message class: FVD_CLI_CLOAN - Credit Life Insurance for Consumer Loan

• Message number: 004

• Message text: Age is above the maximum permitted age at the time the policy expires

What causes this issue?

When checking the data against the data for the credit life insurance
rate, the age of a person to be insured at the end of the term for the
insurance policy is above the permitted maximum age.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FVD_CLI_CLOAN004 - Age is above the maximum permitted age at the time the policy expires ?

  The SAP error message FVD_CLI_CLOAN004 indicates that the age of the client exceeds the maximum permitted age at the time the policy expires. This error typically arises in the context of financial services, particularly in insurance or loan management systems, where age limits are set for policy eligibility.
  Cause:
  
  Age Limitations: The policy has specific age limits defined in its terms and conditions. If the client's age exceeds the maximum age limit at the time the policy is set to expire, this error will be triggered.
  Policy Expiration Date: The expiration date of the policy is a critical factor. If the client’s age at that date exceeds the allowed maximum, the system will not allow the transaction to proceed.
  Client Data: The client's date of birth may have been incorrectly entered or not updated, leading to an incorrect age calculation.
  
  Solution:
  
  Review Policy Terms: Check the policy documentation to understand the maximum age limit for eligibility. Ensure that the client meets the age requirements at the time of policy expiration.
  Adjust Policy Dates: If possible, consider adjusting the policy expiration date to ensure that the client’s age at that time is within the permissible limits.
  Client Information Update: Verify and update the client’s date of birth in the system to ensure accurate age calculation.
  Alternative Products: If the client exceeds the age limit for the current policy, consider offering alternative products that do not have such restrictions.
  Consult with Compliance: If there are regulatory or compliance issues related to age limits, consult with the relevant department to explore possible exceptions or adjustments.
  
  Related Information:
  
  System Configuration: The maximum age limits are often configured in the system settings. It may be necessary to review these configurations if they need to be adjusted for future policies.
  Documentation: Ensure that all client communications regarding age limits and policy eligibility are clear and documented to avoid misunderstandings.
  Training: Provide training for staff on how to handle cases where clients may exceed age limits, including how to communicate options to clients effectively.
  
  If the issue persists after following these steps, it may be necessary to consult with SAP support or your internal IT team for further troubleshooting and resolution.